SEARCH

Customer Service Representative Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
GT
CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Knowledgeable professional successful at operating in fast-paced, high-volume environments. Physically fit, active and energetic team player with a flexible and resourceful approach. Looking to be accepted into the Masters of Science in Applied Health Informatics (MS/AHI) Program.

Skills
  • Medical records management
  • Infection control and aseptic procedures
  • Patient privacy and confidentiality
  • Patient management
  • Emergency vehicle operation
  • EMR / EHR
  • Direct patient care
  • Charting and clinical documentation
  • Indirect patient care
  • Certifications
  • Data entry
  • Type consistently at over 90wpm
  • Pre-hospital care
  • Regulatory compliance
  • Maintenance and repair
  • Patient assessments
  • Team player
  • EMT techniques
  • High stress tolerance
  • Team building
  • Conflict resolution
  • Instructing and training
  • Problem solving
  • Honesty and fortitude
  • Civic involvement
  • Order initiation
  • Data entry expertise
  • Chart organization
  • Patient history understanding
  • Documentation skills
  • Workflow understanding
  • Records maintenance professional
  • Paperwork processing
  • Clinical support
  • Citrix and Powerchart competency
Work History
10/2017 to CurrentCustomer Service RepresentativeNrgize Lifestyle Cafe | Port Jefferson, NY
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
  • Processed payments and counted change to complete transactions
  • Promoted customer loyalty by efficiently handling food and service complaints
  • Wiped counters, cleaned and sanitized equipment to maintain clean food prep and dining areas
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
  • Performed shift change tasks each day to keep store efficient and neat
  • Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons
  • Prepared recipe ingredients by washing, peeling, cutting and measuring
06/2019 to 08/2020Medical ScribeScribe America | Stony Brook, NY
  • Developed advanced proficiency in Medical records management software
  • Documented complete information about examinations, treatment plans, lab results and other details directly into charts
  • Used Citrix and Powerchart to input information into computerized patient record system
  • Guarded against fraud and abuse by verifying all coded data accurately reflected services provided
  • Stayed on top of current patient loads to facilitate efficient and organized workflow
  • Reviewed 3 medical records per hour to select appropriate coding sequences
  • Accompanied physicians through day in fast-paced, stressful environments
  • Reviewed records, paperwork and orders for errors and resolved issues with minimal direction
  • Transcribed sensitive documents with complete confidentiality
  • Determined information to be included in reports
  • Corrected grammar, spelling and syntax mistakes
02/2016 to 06/2019New York Area Staffing ManagerGeo-Chip Machine | Patchogue, NY
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
  • Collaborated with internal teams to optimize operations across materials handling, production and shipping
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
  • Worked with team members to improve performance and implement training updates
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
  • Recruited and hired employees for Title of position.
01/2013 to 09/2017Starbucks Team LeadStarbucks | Stony Brook, NY
  • Distributed individual assignments to team members and monitored progress against production timetables
  • Held meetings with employees to evaluate performance and make plans for improvement
  • Optimized safety and productivity by regularly cleaning and organizing work zones
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Applied finishes to completed products and packaged completed items in boxes and containers for shipment
  • Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades
  • Removed debris and trash and swept up food and coffee particles following each shift to keep work areas clean and organized
  • Mentored junior team members on protocols and procedures of each station to maximize contributions
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels
Education
05/2020Continued Education | Non-Matriculated StudentSuffolk County Community College
  • Coursework in EMT-B Program, Microbiology, Anatomy & Physiology, Humanities, and Biology.
  • Completed with 3.7 GPA
12/2018Bachelor of Science | Health SciencesHofstra University, Hempstead, NY
  • Member of Hofstra's Honors College Program
  • Dean's List 2014-2017
  • Recipient of the Provost Scholars Award - Scholarship
  • Member of Physician Assistant Club
  • Graduated with 3.4 GPA
12/2018Associate of Science | Honors CollegeHofstra University, Hempstead, NY
Certifications
  • Heart Saver/AED Certification
  • First Aid Certification
  • CPR certified through American Heart Association
  • BLS Certified
  • Emergency Medical Technician - Basic Certification
  • Narcan Certified
Medical Internships

Currently have over 250 intern hours at Northwell Hospital in the HELP Program

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Nrgize Lifestyle Cafe
  • Scribe America
  • Geo-Chip Machine
  • Starbucks

School Attended

  • Suffolk County Community College
  • Hofstra University

Job Titles Held:

  • Customer Service Representative
  • Medical Scribe
  • New York Area Staffing Manager
  • Starbucks Team Lead

Degrees

  • 05/2020 Continued Education | Non-Matriculated Student
    12/2018 Bachelor of Science | Health Sciences
    12/2018 Associate of Science | Honors College

Similar Resumes

View All
Customer-Service-Representative-Customer-Service-resume-sample

Customer Service Representative Customer Service

MFA OIL & PROPANE

New Haven, Missouri