Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Website, Portfolio, Profiles
- https://www.linkedin.com/in/gina-tebaldi-b0a068120/
- https://github.com/Gtebaldi1
Projects
Deployment of E2E Data Process with Streamlit
Exploratory analysis conducted for Applied Health Informatics M.S.
- Conducted exploratory analysis with Stony Brook Hospital's hospital, inpatient, and outpatient datasets.
- Prepared the 3 data frames for analysis by cleaning the data, concating, merging the data frame, and beginning analysis.
- Deployed Python script on AWS-EC2 instance using Streamlit to make it publicly available.
- Data insights were done on Streamlit for data visualization purposes.
Long Island Sound Health System PPE Tracking Project
Project Management based project conducted for Applied Health Informatics M.S.
- Worked on a team to design a solution for PPE tracking problem.
- Used the System Development Life Cycle (SDLC) to design a solution that meets the requirements laid out by LISHS for this specific problem.
- Provided the following deliverables: Current State Workflow (Swimlanes), Business Requirements Document, Future State Workflow, System Architecture, Working Prototype or Diagrammatic Mockup, Testing Plan, Deployment (Go-Live) Checklist
Long Island Sound Health Clinic Project
Project Management based project conducted for Applied Health Informatics M.S.
- Worked on a team to help plan for a new EHR system implementation and forthcoming change. To provide a clear plan for this implementation that would include the use of robust project and change management tools and practices.
- Created documents for our project plan: Project Charter, Scope Statement, Work Breakdown Structure, Schedule/Gantt Chart using Smartsheet, Risk Register, Change Plan
Certifications
- AWS Academy Graduate- AWS Academy Cloud Foundations( Amazon Web Services, Issued January 2022)
- Clinical Research Coordinator ( CITI Program, issued July 2021)
- Research, Ethics, and Society (RCR- Interdisciplinary), issued August 2021
- Automation 360 RPA Essentials, issued April 2022
- Kickoff Waterfall Digital Course ( Basics of Project Management), issued April 2022
Technical Skills
Microsoft Productivity Tools (Excel, Visio, Project), Microsoft Azure, Python, SQL, R Studio, Smartsheet, Visual Studio Code, Amazon EC2, GitHub, Streamlit
Professional Summary
Detail-orientated, knowledgeable professional successful at operating in fast-paced, high-volume environments. With education in health sciences, hands on patient care, project management, and data analytics.
Work History
December 2021 to Current
Student AssistantBryanlgh Medical Center, Lincoln , NE
Student AssistantBryanlgh Medical Center, Lincoln , NE
- Covid swabbing surveillance for students and employees at Stony Brook University
- Oversaw in-person student and employee registration and processing.
- Added swab samples barcode and patient information into Citrix
- Protected individual confidentiality as prescribed by local, state and federal mandates.
- Disinfected tools, equipment and surfaces between patients.
October 2021 to Current
Project Management InternSunsource, Batavia , IL
Project Management InternSunsource, Batavia , IL
- Worked with senior project managers to assist with day-to-day functions.
- Supported project managers in managing schedules and milestones.
- Meeting Minutes.
- Used Visio and Microsoft Teams to create and maintain comprehensive project documentation.
- Prepared and filed documents and collected data to track performance and efficiency.
- Identified project scopes, constraints, risks and deadlines.
- Tracked project performance to analyze successful completion of short- and long-term goals.
- Attend Team meetings daily to discuss project progress.
- Currently working on Phreesia Project at SBM
October 2017 to Current
Customer Service RepresentativeConway Regional Medical Center, Greenbrier , AR
Customer Service RepresentativeConway Regional Medical Center, Greenbrier , AR
- Processed payments and counted change to complete transactions
- Promoted customer loyalty by efficiently handling food and service complaints
- Wiped counters, cleaned and sanitized equipment to maintain clean food prep and dining areas
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
- Performed shift change tasks each day to keep store efficient and neat
- Prepared recipe ingredients by washing, peeling, cutting and measuring
June 2019 to August 2020
Medical ScribePrice Chopper, Fulton , NY
Medical ScribePrice Chopper, Fulton , NY
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts
- Used Citrix and Powerchart to input information
- Stayed on top of current patient loads to facilitate efficient and organized workflow
- Reviewed 3 medical records per hour
- Accompanied physicians through day in fast-paced, stressful environments
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction
- Transcribed sensitive documents with complete confidentiality
January 2013 to September 2017
Starbucks Team LeadCompany Name, City, State
Starbucks Team LeadCompany Name, City, State
- Distributed individual assignments to team members and monitored progress against production timetables
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Removed debris and trash and swept up food and coffee particles following each shift to keep work areas clean and organized
- Mentored junior team members on protocols and procedures of each station to maximize contributions
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels
Education
Expected in August 2022Master of ScienceApplied Health InformaticsSUNY Stony Brook
Specializing in Project Management tract
- Technical Skills Learned: Data analysis, data visualization, research methods, project management methodology, database design, and health information systems
- Career Skills Learned: Communication skills, leadership, managing clinical information systems change, project management deliverables
- Current GPA: 3.7
May 2020Continued EducationNon-Matriculated StudentSuffolk County Community College
- Coursework in EMT-B Program, Microbiology, Anatomy & Physiology, Humanities, and Biology.
- Have 40 hours of EMT shadowing hours completed at Stony Brooks Emergency Department
- Completed with 3.7 GPA
December 2018Bachelor of ScienceHealth SciencesHofstra University, City, State
- Member of Hofstra's Honors College Program
- Dean's List 2014-2017
- Recipient of the Provost Scholars Award - Scholarship
- Member of Physician Assistant Club
- Currently have over 250 hours at Northwell Hospitals HELP program for my Health Science internship
- Graduated with 3.5 GPA
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Resume Overview
School Attended
- SUNY Stony Brook
- Suffolk County Community College
- Hofstra University
Job Titles Held:
- Student Assistant
- Project Management Intern
- Customer Service Representative
- Medical Scribe
- Starbucks Team Lead
Degrees
- Master of Science Applied Health Informatics
Continued Education Non-Matriculated Student
Bachelor of Science Health Sciences
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