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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Knowledgeable professional successful at operating in fast-paced, high-volume environments. Physically fit, active and energetic team player with a flexible and resourceful approach. Looking to be accepted into the Masters of Science in Applied Health Informatics (MS/AHI) Program.

Skills
  • Medical records management
  • Infection control and aseptic procedures
  • Patient privacy and confidentiality
  • Patient management
  • Emergency vehicle operation
  • EMR / EHR
  • Direct patient care
  • Charting and clinical documentation
  • Indirect patient care
  • Certifications
  • Data entry
  • Type consistently at over 90wpm
  • Pre-hospital care
  • Regulatory compliance
  • Maintenance and repair
  • Patient assessments
  • Team player
  • EMT techniques
  • High stress tolerance
  • Team building
  • Conflict resolution
  • Instructing and training
  • Problem solving
  • Honesty and fortitude
  • Civic involvement
  • Order initiation
  • Data entry expertise
  • Chart organization
  • Patient history understanding
  • Documentation skills
  • Workflow understanding
  • Records maintenance professional
  • Paperwork processing
  • Clinical support
  • Citrix and Powerchart competency
Work History
10/2017 to CurrentCustomer Service RepresentativeNrgize Lifestyle Cafe | Port Jefferson, NY
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
  • Processed payments and counted change to complete transactions
  • Promoted customer loyalty by efficiently handling food and service complaints
  • Wiped counters, cleaned and sanitized equipment to maintain clean food prep and dining areas
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
  • Performed shift change tasks each day to keep store efficient and neat
  • Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons
  • Prepared recipe ingredients by washing, peeling, cutting and measuring
06/2019 to 08/2020Medical ScribeScribe America | Stony Brook, NY
  • Developed advanced proficiency in Medical records management software
  • Documented complete information about examinations, treatment plans, lab results and other details directly into charts
  • Used Citrix and Powerchart to input information into computerized patient record system
  • Guarded against fraud and abuse by verifying all coded data accurately reflected services provided
  • Stayed on top of current patient loads to facilitate efficient and organized workflow
  • Reviewed 3 medical records per hour to select appropriate coding sequences
  • Accompanied physicians through day in fast-paced, stressful environments
  • Reviewed records, paperwork and orders for errors and resolved issues with minimal direction
  • Transcribed sensitive documents with complete confidentiality
  • Determined information to be included in reports
  • Corrected grammar, spelling and syntax mistakes
02/2016 to 06/2019New York Area Staffing ManagerGeo-Chip Machine | Patchogue, NY
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
  • Collaborated with internal teams to optimize operations across materials handling, production and shipping
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
  • Worked with team members to improve performance and implement training updates
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
  • Recruited and hired employees for Title of position.
01/2013 to 09/2017Starbucks Team LeadStarbucks | Stony Brook, NY
  • Distributed individual assignments to team members and monitored progress against production timetables
  • Held meetings with employees to evaluate performance and make plans for improvement
  • Optimized safety and productivity by regularly cleaning and organizing work zones
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Applied finishes to completed products and packaged completed items in boxes and containers for shipment
  • Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades
  • Removed debris and trash and swept up food and coffee particles following each shift to keep work areas clean and organized
  • Mentored junior team members on protocols and procedures of each station to maximize contributions
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels
Education
05/2020Continued Education | Non-Matriculated StudentSuffolk County Community College
  • Coursework in EMT-B Program, Microbiology, Anatomy & Physiology, Humanities, and Biology.
  • Completed with 3.7 GPA
12/2018Bachelor of Science | Health SciencesHofstra University, Hempstead, NY
  • Member of Hofstra's Honors College Program
  • Dean's List 2014-2017
  • Recipient of the Provost Scholars Award - Scholarship
  • Member of Physician Assistant Club
  • Graduated with 3.4 GPA
12/2018Associate of Science | Honors CollegeHofstra University, Hempstead, NY
Certifications
  • Heart Saver/AED Certification
  • First Aid Certification
  • CPR certified through American Heart Association
  • BLS Certified
  • Emergency Medical Technician - Basic Certification
  • Narcan Certified
Medical Internships

Currently have over 250 intern hours at Northwell Hospital in the HELP Program

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Nrgize Lifestyle Cafe
  • Scribe America
  • Geo-Chip Machine
  • Starbucks

School Attended

  • Suffolk County Community College
  • Hofstra University

Job Titles Held:

  • Customer Service Representative
  • Medical Scribe
  • New York Area Staffing Manager
  • Starbucks Team Lead

Degrees

  • 05/2020 Continued Education | Non-Matriculated Student
    12/2018 Bachelor of Science | Health Sciences
    12/2018 Associate of Science | Honors College

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