Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Qualified Customer Service Rep with near eight  years experience in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Customer Service Representative excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Customer Service Representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Excellent communicator with eight years in a demanding call center environment as a Customer Service Representative. Patient and empathetic  with extensive background in conflict resolution and customer care. Customer Service Representative with expertise in delivering support services and resolving customer complaints.
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Multi-line phone talent
  • Close to 8yrs Customer Service experience
  • Floor Support For Customer Service
  • Great Troubleshooter
  • Very Dependable
  • Eagerness to Learn new skills
  • Type Fast


Work History
Customer Service Rep, 06/2011 to Current
Laz ParkingGreenwood Village, ,
    Working at Convergys as customer service representative.  We handle at&t wireless accounts . Also have moved up to Supervisor on the floor . That just means that we take esculated calls from representatives that have customer wishing to speak to someone else regarding the issue . We Also help new agents on the floor that have recently left training and need assistance . We work from home .
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers  via telephone.
  • Communicated with other departments  regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal customer.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
Customer Service Rep, 10/2005 to 06/2011
Lincoln TechKnoxville, TN,
Startek we basically handled the same at&t wireless calls . The reason for leaving this job was that the doors were closing . However , they did place those that wanted to go at Convergys a work at home job. Same system and same company at&t wireless . Startek was call center .
Cashier , 02/2003 to 10/2005
Cosentino's Food Stores, MO,
Worked as Cashier , stocker .  Was taking test to become assistant manager . However stopped that to go to Startek for better job.
High School Diploma: , Expected in 1999
Bassett High School - Bassett Va,

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School Attended

  • Bassett High School

Job Titles Held:

  • Customer Service Rep
  • Customer Service Rep
  • Cashier


  • High School Diploma

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