Qualified Customer Service Rep with near eight years experience in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Customer Service Representative excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Customer Service Representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Excellent communicator with eight years in a demanding call center environment as a Customer Service Representative. Patient and empathetic with extensive background in conflict resolution and customer care. Customer Service Representative with expertise in delivering support services and resolving customer complaints.
Skills
Creative problem solver
Exceptional communication skills
Quick learner
Multi-line phone talent
Close to 8yrs Customer Service experience
Floor Support For Customer Service
Great Troubleshooter
Very Dependable
Eagerness to Learn new skills
Type Fast
Work History
Customer Service Rep, 06/2011 to Current Laz Parking – Greenwood Village, ,
Working at Convergys as customer service representative. We handle at&t wireless accounts . Also have moved up to Supervisor on the floor . That just means that we take esculated calls from representatives that have customer wishing to speak to someone else regarding the issue . We Also help new agents on the floor that have recently left training and need assistance . We work from home .
Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers via telephone.
Communicated with other departments regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal customer.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Answered product questions with up-to-date knowledge of sales and store promotions.
Customer Service Rep, 10/2005 to 06/2011 Lincoln Tech – Knoxville, TN, Startek we basically handled the same at&t wireless calls . The reason for leaving this job was that the doors were closing . However , they did place those that wanted to go at Convergys a work at home job. Same system and same company at&t wireless . Startek was call center .
Cashier , 02/2003 to 10/2005 Cosentino's Food Stores – , MO, Worked as Cashier , stocker . Was taking test to become assistant manager . However stopped that to go to Startek for better job.
Education
High School Diploma: , Expected in 1999 Bassett High School - Bassett Va, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
