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Customer service rep. Resume Example

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CUSTOMER SERVICE REP.
Professional Summary
Motivated customer service specialist with over [number] years retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills
  • Quick learner
  • Strong client relations
  • Local/state health laws knowledge
  • Multi-line phone talent
  • Medical terminology knowledge
  • Creative problem solver
  • Exceptional communication skills
Work History
Customer service rep., 06/2013 to 05/2015
Family Dollar – Whiteville, NC
  • Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided ongoing guest service, including giving fashion advice.
  • Built long-term customer relationships and advised customers on purchases and promotions.
Financial Secretary , 03/2008 to Current
A New Beginning Restoration Church – Whiteville, NC
  • Set up and explained new membership contracts.
  • Established procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping.
  • Performed periodic budgeting/modeling to project monthly cash requirements.
  • Prepared accurate financial statements at end of the quarter.
  • Worked with managers to develop annual expense plan goals.
  • Maintained fixed asset module and calculate and record monthly depreciation expense.
Copy Center Technician, Office Assistant, 10/1997 to 11/1999
Branch Banking and Trust Company – Whiteville, NC

    Data entry,assisted with general office work,answering  multiple phone lines,keyed payments received and other duties as needed.

     Transferred documents to establish a new system.

  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Provided an elevated customer experience to generate a loyal clientèle.
Education
High School Diploma: 2010
Cornerstone Christian Correspondence School - Townsend, GA
Associate of Applied Science: 2015
Southeastern Community College - Whiteville, NC
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Resume Overview

Companies Worked For:

  • Family Dollar
  • A New Beginning Restoration Church
  • Branch Banking and Trust Company

School Attended

  • Cornerstone Christian Correspondence School
  • Southeastern Community College

Job Titles Held:

  • Customer service rep.
  • Financial Secretary
  • Copy Center Technician, Office Assistant

Degrees

  • High School Diploma : 2010
    Associate of Applied Science : 2015

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