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customer service rep resume example with 2+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Overview
Multiple years in Customer Service with roughly 6 months as an Escalations Supervisor. Was raised around computers and technology and have been trained in basics and some intermediate levels of Microsoft Office.
Core Strengths
  •  10+ years of tech support for family and friends.
  • Advance knowledge of cell phones and tablets
  • Experience with MS Office applications
  • Intermediate Multitasking skills.
Accomplishments
  • Graduated with a 3.0 from Nampa High School
  • Studied Basic Electronics During High School
  • Lettered in Varsity Golf
Work Experience
05/2015 to 06/2016 Customer Service Rep Parker-Hannifin, Corporation | Union City, PA, Answer any questions customers have about the products and their accounts. Make Changes to the account that the customer requested. build a strong connections with customers. Explain the benefits of different products and services. 
04/2014 to 05/2015 Customer Service/ Technical Support Corizon Health, Inc. | Fulton, MO, Answer any questions customers have about their Verizon devices and accounts. Make Changes to the account that the customer requested. Do Tier 1 & 2 troubleshooting while building strong connections with customers. Explain the benefits of different products and services. 
07/2013 to 10/2013 Clerk Boise State Bronco Shop | City, STATE,
  • Greeted the customers with a warm and friendly manner, Stock all the shelves, check all hangers to make sure that all the clothing are in correct size order, Count till at closing, input data on computers, ring up the customers' items, and provide exact change when due, answer any questions, clean facility during closing.
02/2013 to 04/2013 Printer Tech Intern Hewlett-Packard | City, STATE,
  • Perform Diagnostics test on different printers, and run through a guide to using Mac Computers and suggested changes.
  • Answer any questions customers have about their Verizon devices and accounts.
  • Make Changes to the account that the customer requested.
  • Do Tier 1 & 2 troubleshooting while building strong connections with customers.
  • Explain the benefits of different products and services.

 (Note this was not an official internship, was a class requirement for High school Graduation)

Educational Background
Expected in 2013 | General Studies Nampa High School, Nampa, ID GPA:
Skills
  • Intermediate Multitasking
  • Basic and Intermediate Knowledge of Microsoft Office
  • Strong Report Building
  • 40 Words Per Minute

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Resume Overview

School Attended

  • Nampa High School

Job Titles Held:

  • Customer Service Rep
  • Customer Service/ Technical Support
  • Clerk
  • Printer Tech Intern

Degrees

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