Proficient in Microsoft Word, Excel, Power Point, fax, scan and copy machines. I have several years' experience with OneCat, Field Ticket Lite, SWPS and SAP. I have great over-the-phone skills and conduct myself in a professional manner.
Microsoft Word, Excel, Power Point, fax, scan and copy machines. Several years' experience with OneCat, Field Ticket Lite, SWPS and SAP. I have great over-the-phone skills and conduct myself in a professional manner.
Played an instrumental role in increasing customer satisfaction ratings and help create longtime customers within 7 years as a Customer Service Provider.
Computed Data Reports
Monitored programs to maximize customer satisfaction.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Provided detailed monthly departmental reports and updates to senior management.
Effectively communicated with team members to maintain clearly defined expectations.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Organized weekly sales reports for the sales department to track product success.
Created new processes and systems for increasing customer service satisfaction.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Compiled weekly monetary reports and records for the operations managers.Accurately logged all daily shipping and receiving orders.
Assisted customers in finding out-of-stock items.
and rotated inventory regularly.
Communications with a minor in Psychology
accounting, administrative, cable, contracts, credit, delivery, fax, filing, financial, forms, general office duties, hand tools, insurance, inventory, letters, materials, Excel, Power Point, Microsoft Word, copy machines, postage meter, power tools, record keeping, recording, reporting, sales, shipping, telephone, phone skills, telephones
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