customer service operations manager customer experience resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Logical Data Analyst skilled in requirement analysis, software development and database management. Self-directed and proactive professional with 3 years of vast experience collecting, cleaning and interpreting data sets. Natural problem-solver possessing strong cross-functional understanding of information technology and business processes.

Excellent backend skills in creating SQL objects like Tables, Stored Procedures, Views, Indexes, Triggers, Rules, Defaults, user defined data types and functions, and T-SQL Programming skills.

Has good knowledge in complete ETL cycle including data analysis, database design, data mapping and conversion and data load, SSIS Packages for Data Migration and Transformation including data migration

Data Analyst, 01/2021 - Current
Atlas Executive Consulting Jacksonville, FL,
  • Created complex SQL queries and database objects to pull and manage data.
  • Engaged with business users to gather, define and document reporting requirements.
  • Optimized data gathering processes, analysis procedures and visualization strategies.
  • Created visual representations of product categories and relationships, using power bi dashboards to highlight desired aspects of key financial and performance indicators.
  • Troubleshot and resolved problems with programs and systems
  • Created, oversaw, and updated policies, information, standards, and guidelines on regular basis
  • Trained end-users in best practices to minimize errors and protect key data
  • Designed, implemented and maintained security systems and controls
  • Analyzed system risk to identify and implement appropriate security countermeasures
  • Collected and analyzed data and participated in meetings with key management staff.
  • Collected and analyzed user stories and leveraged data to enhance and expand future process planning and solution strategies
Customer Support Representative, 02/2019 - 01/2021
Drizly Boston, MA,
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models
  • Generated reports on KPIs to track and improve key metrics
  • Coordinated with project managers across multiple initiatives to align development timelines, plan testing
  • Reduced staff turnover by 10% in one year by implementing several well-received team and morale-building programs
  • Received multiple “exceeds expectations” ratings on performance reviews
  • Managed implementation of application developments by collaborating with overseas technical teams
  • Managed Ground Security and Co-ordination
  • Tackled troubleshooting and problem resolution to support end-user technical issues
  • Crafted diagrams and flowcharts outlining logical operational steps
  • Data Management
  • Structured query language (SQL)
  • Microsoft Access
  • SSIS
  • SSRS
  • SSAS
  • Microsoft Excel
  • power BI
  • End user support
  • Software installations
  • Security improvements
  • Time management
  • Agile Methodologies
  • Microsoft Office 360
  • OneDrive management
  • Software upgrades
  • Troubleshooting proficiency
  • Customer cervices
Bachelor of Science: Information Technology, Expected in 06/2017
Addis Ababa University - Ethiopia,
Status -

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Resume Overview

School Attended

  • Addis Ababa University

Job Titles Held:

  • Data Analyst
  • Customer Support Representative


  • Bachelor of Science

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