Results-oriented Customer Service professional with over 12 years of experience. Dedicated to provide excellent customer service and making operational and procedural improvements. Possess diverse background in Logistics and Marketing; excellent organizational, project management and customer relations skills. Multilingual: fluent in English and Spanish and conversant in Portuguese.
•Successfully reduced overstock in US$ 340K 2012 vs 2011.
•Increased order fill rate to 97% by improving the forecasting process.
•Developed and implemented the Technical Hotline for the Education Department.
Dean's List Academic Achievement Award
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