Motivated customer service specialist with over 5 years customer service experience in a fast-paced, team-based environment. Goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Fast and efficient service worker
Dedicated team player
Proficient in cash management
Creative problem solver
Professional phone etiquette
Works well under pressure
Exceptional communication skills
MS Windows proficient
10/2013 to 12/2013
CUSTOMER SERVICE COSTCO – VANCOUVER, WA.
Promptly responded to inquiries and requests from prospective customers.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Greeted customers and provided excellent customer service.
Maintained high standards of customer service during high-volume, fast-paced operations.
05/2011 to 04/2012
CUSTOMER ADVOCATERAPID CASH
Adhered to all confidentiality requirements at all times.
Met all customer call guidelines including service levels, handle time and productivity.
Politely assisted customers in person and via telephone.
Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
Coordinated daily cash reconciliation at a high-volume location.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
04/2008 to 06/2009
RECEPTIONISTHOFFMAN CONSTRUCTION – PORTLAND, OR
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Helped distribute employee notices and mail around the office.
Maintained a clean reception area, including lounge and associated areas.
Organized all new hire, security and temporary paperwork.
Scanned documentation and entered into the database.
Organized forms, made photocopies, filed records and prepared correspondence and reports.
01/2002 to 10/2007
CUSTOMER SERVICESUBWAY – THE DALLES, OR
Provided excellent customer service
Answered telephone calls and responded to inquiries.
Assisted in maintaining preparation and service areas in a sanitary condition
Cleaned and organized eating, service, and kitchen areas
Strictly followed all cash, security, inventory and labor policies and procedures.
Promptly and empathetically handled guest concerns and complaints.
Built loyal clientele through friendly interactions and consistent appreciation.
DIPLOMA: CENTRAL KITSAP HIGH SCHOOL -
High School Diploma: COLUMBIA GORGE COMMUNITY COLLEGE -