I am writing to express interest in an employment opportunity in your
business/company. I'm an energetic, hardworking mature young woman. I'm an excellent team player and very confident that my experience and wiliness to learn
will enable me to become a valued member of your team. I am a highly experienced Customer Service professional. Who is Able to handle a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. I have excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent critical thinking and problem solving skills. I am able to make decisions independently and quickly with minimal escalations.
Excellent communication skills
Professional phone etiquette
65 WPM typing speed
Articulate and well-spoken
Attention to detail
Excellent planner and coordinator
Works well under pressure
Excellent team player
Administrative support specialist
Filing and data archiving
Experienced in sales
Dedicated and hardworking
Trustworthy and versatile
Customer Service Consultant12/2007
to 09/2013 Telstra – Brisbane City
Provided customer service to
corporations that spend over $250,000 per annum, including government bodies
Possess impeccable time
Excellent communication skills.
Data entry with minimal error
Identifying processes that can
be improved and updating in the Telstra work instructions.
Provide training and support to
new Telstra employees.
Delegations of tasks when required
in a courteous manner
Knowledge and application of
conflict resolution principles.
Completion of tasks and
projects within a specific timeframe while ensuring customer satisfaction.
Answered and quickly redirected up to 50 calls per hour.
Planned and coordinated logistics and materials for Telstra government projects.
Experienced in MS word and Excel
In 2012 I received a rating of
“exceeds expectations” for our annual review leading to a pay increase.
to 10/2007 South Long Island Nature Lodge – The Whitsundays
Extremely high level of
In charge of all operations of
the lodge including bookings, enquiries and all administration task.
Problem solved effectively and
Initiative to update processes
Delegation of tasks to
employees in a courteous and conciliatory manner.
Worked in a culturally
sensitive manner, as most guests were international.
Lodge was rated number 1 on
tripadvisor for the duration of my management
to Current Skydive Australia – Byron Bay
Greeted, assisted and directed guests, workers, visitors and the general public
Answered all incoming calls and handled caller's inquiries
Have in depth knowledge and understanding of the check in systems and protocols
Responded to guests and public inquiries
Received, directed and passed on telephone messages
Directed the employees, guests and general public to the right staff member
Co-ordinate loads for the plane, staying within weight restrictions.
Competent at opening and closing processes
Liasing with differencet travel agencies to increase sales and to ensure smooth operation of the business.
Bachelor of Nursing: Health2013Queensland University of Technology-
Senior First Aid Certificate – Immediate
Response First Aid Training
Represented Queensland for
inline hockey 1996 – 2000
Vice Captained the Australian
open women's team for inline hockey 2000
Extracurricular activities & interests
Travelling – Embarked on a solo journey
around the world from 2007 – 2008. Countries visited were Singapore, Malaysia,
Thailand, Cambodia, Laos, Vietnam, India, Egypt, England, France, Italy,
Brazil, Argentina, Peru, Bolivia and Chile.
Other Countries travelled to over the last years
Burma, Borneo and Philippines.