Five successful years with experience in customer service and relations including marketing and retail industries with strengths in vending, negotiations as well as problem solving skills with proven ability to implement marketing and sale strategies that exceeds performance expectations.
Skill Highlights
Experience in advertising
Energetic work attitude
Dependable and versatile
Sharp problem solver
Negotiability/Seasoned in conflict resolution
Adaptive team player
Detailed oriented
Strong multitasking skills
Strong customer relations
Time management
Creative and visual merchandising proficiency
Ability to operate cash register and opening/closing procedures
Meticulous competency in sales, products and service
Inventory control familiarity
Store maintenance ability
Markdown/promotional procedures
Top sales performer
Excellent written and verbal communication skills
Large cash/check deposits expert
Ability to work to deadlines
Customer service expert
Telephone inquiries specialist
Invoice processing
Work Experience
Customer Service CashierJul 2015 to Aug 2016 Nordstrom Rack － Durham, NC
Manage POS cash register over 100 transaction. Manage a professional impression on callers and customers Cross-trained and provided back-up for other customer service representatives when needed.Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Handles customer inquiries both one-on-one and over the telephone.Achieved monthly percentages relating to customer relations and ratings among the company. Manage phone and billing information and communications. Accomplishment daily goals with opening credit and debit enrollment.Achieved high sales percentage with consultative, value-focused customer service approach. Excelled in exceeding daily credit card application goals.
Sales Associate/CashierOct 2013 to Mar 2015 Forever 21 － Durham, NC
Used computerized systems that involve distributing and account for funds averaging. Trained 10 new employees quarterly. Respond and resolve customer inquiries. Assure that merchandise is represented on the sales floor according to company standards. Display leadership qualities by helping develop newly acquired staff with procedures, policies and requirements. Accomplished all projects and task assigned throughout the day.Built displays scheduled by company. Provide product acknowledge and outfitting suggest to patrons.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Worked as a team member performing cashier duties, product assistance and cleaning.
Customer service representative/ Sales AssociateMay 2011 to Aug 2011 Vector Marketing Corporation － Winston-Salem, NC
Introduce five people to open interviews. Achieved first promotion within the first week of outside sales work. Achieved and sustained an average of $600 worth of merchandise weekly. Demonstrate the use of valuable merchandise one-on-one. Negotiate sales and manage inventory and maintain records.Organized weekly sales reports for the sales department to track product success.Compiled weekly monetary reports and records for store managers. service.Managed quality communication, customer support and product representation for each client satisfaction. Created new processes and systems for increasing customer.Generated leads for new sales through telephone and email contact with customers.
Education and Training
High School Diploma2011North Forsyth High School － Winston-Salem, NCStudent body government representative
Bachelor of Arts, Theater 2016North Carolina Central University － Durham, NCCoursework in Business, Marketing and Communications
Additional Information
Awards Top sales representative at Vector Marketing Corporation July 2011
First promotion in second week at Vector July 2011
Employee of the month September 2014 (Forever 21)
Promotion to Accessories Visual Merchandiser January 2015(Forever 21)
Promoted to service experience within a month August 2015 (Nordstrom)
Skills
Advertising, cash handling, active listener and strong public speaker
