Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Lead Teller successful displaying customer-first mentality while interacting with customers. Understanding and empathetic communicator adept in connecting with others to meet banking needs. Demonstrated knowledge of accounting concepts and financial statements with expertise in GAAP. Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Welcoming Customer Service Cashier adept at greeting over 90 customers per day, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing a friendly and helpful environment. Areas of expertise include customer service cashier and business development.

  • 10-Key data entry
  • Cloud accounting
  • Consumer banking
  • Night and safe deposits
  • Accounting lifecycle knowledge
  • Complex problem-solving
  • Quality control
  • Consumer banking specialist
  • Report preparation
  • Microsoft Office Suite Proficiency
  • Product Organization
  • Cash Handling
  • Guest Services
  • Cash Register Operation
  • Purchase Assistance
  • Compliance, banking laws and regulations
  • Accounting systems and software
  • NCR Cash recycler
Work History
02/2018 to 01/2021 Customer Service Cashier Mccoy's Building Supply | Okmulgee, OK,
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Sold lottery tickets and fish and game licenses.
  • Counted money in drawers at beginning and end of each shift.
  • Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
  • Handled approximately 110 daily credit and cash transactions for customers with accuracy and speed.
02/2014 to 12/2017 Senior Bank Teller Associated Bank | Third Lake, IL,
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on use of banking website and mobile apps.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Developed and maintained courteous and effective working relationships.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Resolved problems, improved operations and provided exceptional service.
01/2011 to 01/2014 Management Trainee Officer City Bank Bangladesh | City, STATE,
  • Maximized throughput, patient satisfaction and staff efficiency by development and implementing optimized care models.
  • Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
  • Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
  • Supported care objectives by devising and implementing effective structures to track performance and assess compliance with specifications.
  • Reviewed operational plans from other locations to identify options for local systems.
  • Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
  • Inspected facilities and equipment such as emergency management centers and communications equipment to determine operational and functional capabilities in emergency situations.
  • Maintained current understanding of local, state and federal guidelines for emergency response.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained energy and enthusiasm in fast-paced environment.
Expected in 11/2017 Bachelor of Science | B. Sc in Computer Engineer Atish Dipankar University of Science & Technology, Dhaka, Bangladesh, GPA:
Expected in 11/2015 MBA | Claires Management International Islamic University Chittagong, Chittagong, Bangladesh, GPA:
Expected in 12/2013 Bachelor of Science | B. Sc in Textile Engineering Atish Dipankar University of Science & Technology, Dhaka, Bangladesh, GPA:

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Resume Overview

School Attended

  • Atish Dipankar University of Science & Technology
  • International Islamic University Chittagong
  • Atish Dipankar University of Science & Technology

Job Titles Held:

  • Customer Service Cashier
  • Senior Bank Teller
  • Management Trainee Officer


  • Bachelor of Science
  • MBA
  • Bachelor of Science

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