, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Lead Teller successful displaying customer-first mentality while interacting with customers. Understanding and empathetic communicator adept in connecting with others to meet banking needs. Demonstrated knowledge of accounting concepts and financial statements with expertise in GAAP. Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Welcoming Customer Service Cashier adept at greeting over 90 customers per day, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing a friendly and helpful environment. Areas of expertise include customer service cashier and business development.
Skills
10-Key data entry
Cloud accounting
Consumer banking
Night and safe deposits
Accounting lifecycle knowledge
Complex problem-solving
Quality control
Consumer banking specialist
Report preparation
Microsoft Office Suite Proficiency
Product Organization
Cash Handling
Guest Services
Cash Register Operation
Purchase Assistance
Compliance, banking laws and regulations
Accounting systems and software
NCR Cash recycler
Work History
02/2018 to 01/2021Customer Service CashierMccoy's Building Supply | Okmulgee, OK,
Resolved customer complaints and maintained clean and tidy checkout area.
Maintained customer satisfaction while handling product returns quickly and professionally.
Restocked and organized merchandise in front lanes.
Monitored self-checkout systems and provided assistance or intervention where required.
Maintained current knowledge of store promotions and highlighted sales to customers.
Sold lottery tickets and fish and game licenses.
Counted money in drawers at beginning and end of each shift.
Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
Handled approximately 110 daily credit and cash transactions for customers with accuracy and speed.
02/2014 to 12/2017Senior Bank TellerAssociated Bank | Third Lake, IL,
Accessed computerized financial information to answer questions related to specific accounts.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Educated customers on use of banking website and mobile apps.
Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Identified sales opportunities and referred customers to branch partners in financial services.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Developed and maintained courteous and effective working relationships.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Exceeded goals through effective task prioritization and great work ethic.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Eliminated downtime and maximized revenue by providing top project quality control.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Monitored all company inventory to ensure stock levels and databases were updated.
Successfully maintain clean, valid driver's license and access to reliable transportation.
Resolved problems, improved operations and provided exceptional service.
01/2011 to 01/2014Management Trainee OfficerCity Bank Bangladesh | City, STATE,
Maximized throughput, patient satisfaction and staff efficiency by development and implementing optimized care models.
Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
Supported care objectives by devising and implementing effective structures to track performance and assess compliance with specifications.
Reviewed operational plans from other locations to identify options for local systems.
Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
Inspected facilities and equipment such as emergency management centers and communications equipment to determine operational and functional capabilities in emergency situations.
Maintained current understanding of local, state and federal guidelines for emergency response.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained energy and enthusiasm in fast-paced environment.
Education
Expected in 11/2017Bachelor of Science | B. Sc in Computer EngineerAtish Dipankar University of Science & Technology, Dhaka, Bangladesh, GPA:
Expected in 11/2015MBA | Claires ManagementInternational Islamic University Chittagong, Chittagong, Bangladesh, GPA:
Expected in 12/2013Bachelor of Science | B. Sc in Textile EngineeringAtish Dipankar University of Science & Technology, Dhaka, Bangladesh, GPA:
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