Customer Service Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Keyboarding skills: WPM 60 Experience in data entry and ten-key Proven history of success Performing in high-pressure, fast-paced environments Detail-oriented, accurate, and dependable, with an uncompromising work ethic Ability to think quickly and successfully handle difficult customers, clients, passengers, and students. Recognized for being dependable and consistently providing exceptional customer service, exceeding organization goals and conferring regularly with supervisors, peers, and administration. An active listener with strong interpersonal, leadership and communication skills Competent, strong team player, with attention to detail, respect for compliance in all regulated environments Computer savvy and proficient in Microsoft Outlook, Word, Excel, PowerPoint, CRM, ADP, Adobe CC Programs (Adobe Illustrator, Photoshop, Premier, Audition, Acrobat). Flexible and versatile with strong time-management skills to thrive in fast-paced environments Excellent communication and interpersonal skills to easily establish trusting rapport with others Able to relate to a diverse customer base, and ability to work under pressure

Highly ambitious [Job Title]  with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments.

  • Self-motivated
  • Team leadership
  • Strong verbal communication
  • Project management
  • Extremely organized
Work History
09/2015 to Current
Substitute Teacher Ozarks Area Community Action Corporation Deadline 2/4/22 Branson Fall Creek Head Start, Branson,
  • Monitor and report classroom activity and ensure students safety.
  • Adhere to policy and procedures during school business hours and remain close communication.
  • with administrative staff.
  • Read and relay teachers specific daily plans to instruct and facilitate classroom on assignments.
  • Instructed, tutored, and mentored individual students.
  • Utilized technology to enhance student education and grasp of materials.
  • Completed documentation of attendance, grades, and other required details.
  • Led classroom activities for play-based and immersive learning.
  • Implemented prepared lesson plans in established classrooms.
  • Maintained a safe and orderly classroom.
  • Instructed up to 20 students individually and in groups.
  • Set up lesson materials, bulletin board displays and demonstrations.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Observed and evaluated students' performance, behavior, social development and physical health.
  • Encouraged interactive learning by incorporating educational software and the Internet.
  • Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.
12/2013 to 07/2015
Transportation Security Officer Securitas Security Services Usa, Inc. Seattle, WA,
  • Protect the traveling public by preventing any dangerous objects from being transported onto an aircraft Assist in conducting screening of passengers, baggage and cargo Assist in monitoring the flow of passengers through the screening checkpoint Maintain close communication with supervisors regarding security vulnerability issues Participate in information briefings concerning security-sensitive or classified information.
12/2015 to 07/2016
Customer Service Representative Dewolff Boberg & Associates Cedar Rapids, IA,
  • Answer incoming calls, transfer, and provide health care services to eligible CT residents.
  • Maintain call records in CRM and provide notes and feedback on calls.
  • Send applications and other documents requested by caller.
  • Attend meetings and briefing for updates and changes to systems, products, and services.
Account Management, accounts receivable, administrative, benefits, Citrix, CRM, clients, client, clientele, Customer Service, customer service, Data Entry, database, directing, driving, fashion, inventory, notes, managing, meetings, network, phone equipment, policies, producer, quality, Read, recording, safety, sales, supervision, Transportation
Expected in 2020
Bachelor of Science: Graphic Design
Full Sail University - Winter Park, FL

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Resume Strength

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Resume Overview

School Attended
  • Full Sail University
Job Titles Held:
  • Substitute Teacher
  • Transportation Security Officer
  • Customer Service Representative
  • Bachelor of Science

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