Detail-oriented, Board-Certified Pharmacy Technician skilled at filling prescriptions, patient care, data entry and navigating the complexities of insurance and Medicaid billing. Familiar with medication compounding and pharmaceutical calculations. Dedicated, hard-working, reliable and accurate professional who delivers courteous service at all times.
Pharmacy law knowledge
Insurance billing expert
Conflict resolution ability
Accurate pharmaceutical calculations
Fast and accurate
Extremely attentive to detail
Friendly and outgoing
Customer ServiceJul 1996 - Oct 2004 Wegmans Food MarketsDeWitt, NY I began my customer service career with Wegmans, where I honed my skills in time-management, interpersonal relationships and [something]. I began as a cashier the summer after my sophomore year of high school, and remained with the company throughout high school, college and for two years beyond. It was at Wegmans I first found my fondness for healthcare services, though I didn\'t realize at the time what a great aptitude I would come to have in the pharmacy field.
Northern Madison County Municipal EditorNov 2004 - Sep 2006 Eagle Media PartnersSyracuse, NY
Reporting, photography, copy editing and newspaper design.
Worked long and varied hours reporting on village, town, city and county meetings, covering police news and public safety concerns.
Became extremely proficient with all Microsoft applications, including Word and Excel, and developed greater technical literacy, patience with computers in general, and software and system troubleshooting skills
As an interviewer, I discovered a gift for connecting with people, and I remain confident in my ability to find common ground with people from all walks of life.
Pharmacy TechnicianMar 2007 - Current Health Direct Institutional Pharmacy ServicesSyracuse, NY
Filled prescriptions for nursing home and assisted living residents as well as prison and jail inmates.
Ran the controlled substances room, where I was responsible for filling, ordering and record-keeping of the scheduled drug inventory.
Data entry, for the New York State Department of Corrections, a large contract of Health Direct.
Effectively resolved insurance rejections and other billing issues and provided friendly and focused customer service to our nursing home residents, their families, and their nursing staff and billing departments.
Since 2013, I have worked in corporate billing, assisting billing representativescompany-wide and across fourteen locations with insurance issues, software problems, state Medicaid matters, and customer billing and online payment questions and concerns.
Bachelor of Arts: English composition2002 LeMoyne CollegeSyracuse, NY