Dedicated Customer Service Representative motivated to maintain customer satisfaDependable, Detail-oriented, Disciplined, Driven, Dynamic, Effective, Energetic, Experience, Expert, Flexible, Focused, Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.and contribute to company success.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Customer Service Manager committed to delivering success through effective personnel and workflow management.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Service solutions expert
Employee relations specialist
High customer service standards
Proficient in customer account software
Resolved product issues and shared benefits of new technology.Served as the company's only bilingual Spanish/English customer service representative.Kept abreast of rapidly evolving technology.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Recommended and helped customers select merchandise based on their needs.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Maintained composure and patience in face of difficult customer situations.Support customers with online billing and account issues.Informed customers about issue resolution progress.Supported customers having data connectivity issues.Informed customers about issue resolution progress.Provided thorough support and problem resolution for customers.
Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100% success rate.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues. Top Seller Sold Uverse, Cingular Wireless, Dsl, Telecomunications Products.Assisted in call center as a bilingual translator
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Developed effective relationships with all call center departments through clear communication.
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