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customer service Resume Example

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CUSTOMER SERVICE
Professional Summary

Appalachian State graduate with experience in the fields of customer relations and service, as well as building cleaning and maintenance. A hard working rule-follower who is dedicated to helping others.

Skills
  • Basic data entry and word processing skills
  • Capable of using light maintenance equipment
  • Word processing
  • Lab maintenance
  • Lab equipment maintenance
  • Tools cleaning
  • Excellent customer service
  • Data entry
  • Lab safety
  • Lab waste disposal
  • Routine cleaning
Education
Appalachian State UniversityCity, State12/2019B.A.: Anthropology
  • Member of SDSA (2018)
  • Majored in Anthropology, with a focus on archaeology and human evolution.
  • Minored in History, with a focus on ethnic conflict.
  • Graduated with 2.7 GPA
Ronald Wilson Reagan High SchoolCity, State2014Activities 2011-2014 Reagan Academic Team 2011-2014 Reagan JROTC Drill Team 2011-2014 Reagan Theater productions Sound and Lighting equipment operator 2011-2014 performed in all major theater productions
Work History
First Transit- customer service
Oxford , MA06/2016 - 08/2016
  • Received and prepared customer orders Maintained work area Reconciled cash at the end of shift.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers by answering questions and fulfilling requests.
Wegmans Food Markets, Inc.- Maintenance Technician
Mclean , VA06/2019 - 08/2019
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
  • Oversaw safety procedures regarding park locomotive.
  • Prepared park for opening and closing, cleaned and inspected grounds and lavatories.
  • Worked with a team to maximize efficiency.
Clean Harbors, Inc.- Delivery Driver
Romulus , MI10/2019 - Current
  • Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Collected $500.00 in payments for completed deliveries and services daily.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Kept warehouse and associated outside areas neat and clean at all times.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Interacted with customers to determine needs and opportunities for additional sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Operated cash register for cash, check and credit card transactions with 95% accuracy.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed weekly sales circulars and monitored price changes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with special services, account updates and promotional options.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

90Good
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results

Resume Overview

School Attended

  • Appalachian State University
  • Ronald Wilson Reagan High School

Job Titles Held:

  • customer service
  • Maintenance Technician
  • Delivery Driver

Degrees

  • B.A. : Anthropology

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