customer service Resume Example
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CUSTOMER SERVICE
Professional Summary
Appalachian State graduate with experience in the fields of customer relations and service, as well as building cleaning and maintenance. A hard working rule-follower who is dedicated to helping others.
Skills
- Basic data entry and word processing skills
- Capable of using light maintenance equipment
- Word processing
- Lab maintenance
- Lab equipment maintenance
- Tools cleaning
- Excellent customer service
- Data entry
- Lab safety
- Lab waste disposal
- Routine cleaning
Education
Appalachian State UniversityCity, State12/2019B.A.: Anthropology
- Member of SDSA (2018)
- Majored in Anthropology, with a focus on archaeology and human evolution.
- Minored in History, with a focus on ethnic conflict.
- Graduated with 2.7 GPA
Ronald Wilson Reagan High SchoolCity, State2014Activities
2011-2014 Reagan Academic Team
2011-2014 Reagan JROTC Drill Team
2011-2014 Reagan Theater productions Sound and Lighting
equipment operator
2011-2014 performed in all major theater productions
Work History
First Transit- customer service
Oxford , MA06/2016 - 08/2016
Oxford , MA06/2016 - 08/2016
- Received and prepared customer orders Maintained work area Reconciled cash at the end of shift.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers by answering questions and fulfilling requests.
Wegmans Food Markets, Inc.- Maintenance Technician
Mclean , VA06/2019 - 08/2019
Mclean , VA06/2019 - 08/2019
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
- Oversaw safety procedures regarding park locomotive.
- Prepared park for opening and closing, cleaned and inspected grounds and lavatories.
- Worked with a team to maximize efficiency.
Clean Harbors, Inc.- Delivery Driver
Romulus , MI10/2019 - Current
Romulus , MI10/2019 - Current
- Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Kept detailed records of sales, payments and completed or in-progress deliveries.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Completed on-time deliveries by choosing best and most efficient routes.
- Collected $500.00 in payments for completed deliveries and services daily.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Kept warehouse and associated outside areas neat and clean at all times.
- Worked overnight shifts during peak periods to meet coverage needs.
- Interacted with customers to determine needs and opportunities for additional sales.
- Reviewed and resolved differences between accounting information and cash drawer.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Operated cash register for cash, check and credit card transactions with 95% accuracy.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reviewed weekly sales circulars and monitored price changes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Answered questions about store policies and concerns to support positive customer experiences.
- Educated customers on promotions to enhance sales.
- Assisted customers with special services, account updates and promotional options.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Used cash registers and POS systems to request and record customer orders and compute bills.
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Resume Overview
School Attended
- Appalachian State University
- Ronald Wilson Reagan High School
Job Titles Held:
- customer service
- Maintenance Technician
- Delivery Driver
Degrees
- B.A. : Anthropology
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