Customer Service Resume Example The Grand Theaters

Andrew K.

Kerr

Professional Summary

Appalachian State graduate with experience in the fields of customer relations and service, as well as building cleaning and maintenance. A hard working rule-follower who is dedicated to helping others.

Skills

Basic data entry and word processing skills
Capable of using light maintenance equipment
Word processing
Lab maintenance
Lab equipment maintenance
Tools cleaning

Excellent customer service
Data entry
Lab safety
Lab waste disposal
Routine cleaning

Education

Appalachian State UniversityBoone, NC12/2019B.A.: Anthropology

Member of SDSA (2018)
Majored in Anthropology, with a focus on archaeology and human evolution.
Minored in History, with a focus on ethnic conflict.
Graduated with 2.7 GPA

Ronald Wilson Reagan High SchoolPfafftown, NC2014Activities 2011-2014 Reagan Academic Team 2011-2014 Reagan JROTC Drill Team 2011-2014 Reagan Theater productions Sound and Lighting equipment operator 2011-2014 performed in all major theater productions

Work History

The Grand Theaters- customer service
Winston-Salem, NC06/2016 - 08/2016

Received and prepared customer orders Maintained work area Reconciled cash at the end of shift.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Assisted customers by answering questions and fulfilling requests.

Tweetsie Railroad- Maintenance Technician
Boone, NC06/2019 - 08/2019

Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
Oversaw safety procedures regarding park locomotive.
Prepared park for opening and closing, cleaned and inspected grounds and lavatories.
Worked with a team to maximize efficiency.

Advance Auto Parts- Delivery Driver
Winstom-Salem, NC10/2019 - Current

Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Kept detailed records of sales, payments and completed or in-progress deliveries.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
Completed on-time deliveries by choosing best and most efficient routes.
Collected $500.00 in payments for completed deliveries and services daily.
Completed rush deliveries on tight timetables to satisfy customer needs.
Fostered positive working relationships with customers by responding to questions and concerns.
Kept warehouse and associated outside areas neat and clean at all times.
Worked overnight shifts during peak periods to meet coverage needs.
Interacted with customers to determine needs and opportunities for additional sales.
Reviewed and resolved differences between accounting information and cash drawer.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Checked prices for customers and processed items sold by scanning barcodes.
Operated cash register for cash, check and credit card transactions with 95% accuracy.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed weekly sales circulars and monitored price changes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Answered questions about store policies and concerns to support positive customer experiences.
Educated customers on promotions to enhance sales.
Assisted customers with special services, account updates and promotional options.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Used cash registers and POS systems to request and record customer orders and compute bills.

Resume Overview

Companies Worked For:

The Grand Theaters
Tweetsie Railroad
Advance Auto Parts

School Attended

Appalachian State University
Ronald Wilson Reagan High School

Job Titles Held:

customer service
Maintenance Technician
Delivery Driver

Degrees

B.A. : Anthropology

customer service Resume Example

Resume Score: 80%

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes