Driven and energetic Real Estate Assistant with over a year of experience in real estate. Highly adept at building excellent working relationships with other real estate agents, lenders, appraisers, title companies, surveyors and attorneys. Effective at developing and executing targeted business initiatives that drive customer growth, achieve sales objectives and enhance bottom-line profits. Over 7 years of experience in a competitive sales environment and 4 years in an Administrative role. Seeking a role of increased responsibility and authority.
Practiced knowledge of sales
Exceptional customer service techniques
Excellent communication skills
International finance knowledge
Strong sense of Real Estate ethics
Strong work ethic
Debt and credit management
MS Office proficient
BloomingdalesGlendale, CACustomer Service10/2014 to 03/2015
Offered exceptional customer service to differentiate and promote the company brand.
Educated customers on product and service offerings.
Maintained visually appealing and effective displays for the entire store.
Exceeded personal sales goals for 2 months in a row.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Communicated information to customers about product quality, value and style.
Attended four team meetings each week to voice concerns and offer constructive feedback to others.
Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the register, which included counting cash drawers and invoice.
John Hart Real EstateGlendale, CAReal Estate Assistant for Nick Khachian03/2014 to 04/2015
Generated lists of properties that were compatible with buyers' needs and financial resources.
Created realtor and buyer incentives and strategies with agents, builders and buyers.
Developed close relationships with area realtors and promoted builders to boost referral network.
Cold called clients to obtain their exclusives.
Organized charity and public events to bring awareness to the neighborhood, generating lead flow.
Coordinated appointments with prospective buyers to showcase houses and plots.
Assisted with contract documents, purchase agreements and closing statements.
Assisted in developing marketing material for properties.
Communicated with owners regarding home and loan status.
Actively follow-up with prospects and hot leads.
Created and maintained a large client base by meeting needs and providing exceptional customer service.
Gathered, distributed and maintained all the materials for marketing plans
Researched the current market in Glendale, Burbank, La Crescenta to stay informed and give superior sales presentations.
Showed residential properties and explained the features, value and benefits of available homes.
Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.
Winforms Online, CAR Forms.
Bank of America PCCS/IMAGING AND FILE RETENTIONSimi Valley, CAHome Loan Specialist contractor10/2011 to 02/2012
Worked on home loans and transferred files to different custodians (banks) based on their status Knowledge of federal and state law requirements as they pertain to consumer lending.
Consumer lending and knowledge of equity products.
Sending different loan types to SOURCECORP.
Loans include regular reinstatements, IFR reinstatements, FHA/VA/Conventional loans, etc.
Worked directly with AS400 and QC Audit on Excel Spreadsheet.
Followed up on past due invoices and forwarded unresponsive clients to collections.
Memorable Moments LLCLos Angeles, CAAdministrative/Sales/Planner/Coordinator01/2011 to 09/2014
Planned, coordinated and executed events - Oversaw the planning and execution of logistics and operations for private meetings, conferences, road/trade shows and special events.
Managed all sort of the event operations - The facility selection, contracting, pricing, transportation, accommodations, food and beverage selections and audio/visual service arrangements.
Supervised production of events - Worked with event sponsors and internal/external teams on all aspects of planning the event.
Assisted in achieving business objectives through leads generated from seminars, special events and trade shows Received and screened a high volume of internal and external communications, including email and mail.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Completed operational requirements by scheduling and assigning administrative projects; expediting work results.
Worked with Microsoft Word, Excel, and Outlook Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
Maintaining project files, hands on with various projects.
Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.
Bon AppetiteOrange County, CACustomer Service03/2008 to 01/2012
Sales distributor servicing numerous clients in the Orange County area.
Serviced over 40 different accounts a week including gas stations, markets, hospitals, colleges, and courts in the Orange County area Managed southern California's busiest region and performed full sales cycle duties, increasing annual sales by 60%.
Established more than 15 new accounts, earning a combined profit of over $ 3,500.
Recognized as top sales generator, increasing sales level by 70% in first year.
Took daily inbound calls and key-entered orders, faxes, backorder and credit memos for assigned accounts and clients.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Developed promotional programs to optimize revenue levels.
Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
Received company Employee Performance Award after maintaining record sales achievement of 20% growth five months in a row.
Responsible for weekly orders, money transactions, accounting and inventory control.
High School Diploma:Business/EconomicsJune 2012Glendale Community College, Glendale Los Angeles, CABusiness/Economics 80+ Semester units
Herbert Hoover High School, Glendale Los Angeles, CA
Volunteer: Ark Family Center - Nonprofit organization that provides personal growth Member: Achieving College Excellence (ACE) - College program designed for Bachelor's and Masters' program. Member: Investors Club of GCC - Educating students and teachers in attendance on different topics relating to their financial future. Member: Circular Reasoning Club of GCC - Discuss/question/reason with issues in society such as existence of life and everything about.
accounting, administrative, AS400, Attention to Detail, audio, Banking, billings, bi, Excellent communication, Oral Communication, conferences, contracts, credit, client, clients, Customer Service, email, equity, special events, fast, faxes, finance, Financial, inventory control, law, listening, logistics, marketing, meetings, Excel, mail, money, MS Office, Outlook, Microsoft Word, networks, pricing, profit, proposals, publications, purchasing, quality, Real Estate, retail, Sales, scheduling, seminars, spreadsheets, Spreadsheet, strategic, Team player, phone, trade shows, transportation, workshops