Customer Service Resume Example
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CUSTOMER SERVICE
Professional Summary
Bilingual with great people skills and communication skills. Quick learner and great listener. Enthusiastic Stylist trained in cutting and processing techniques. Specializes in cutting-edge styles and corrective color. Ambitious, hardworking Hairdresser possessing extensive knowledge of industry changes, modern and classic hair designs and hair care techniques for women, men and children. Certified Hair Stylist with an extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Hairdresser specializing in chemical processing and color mixing for all stages of application. Artistic and highly skilled Hair Stylist motivated by a love of aesthetic improvement and a desire for customer satisfaction.
Skills
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Work History
Customer Service04/2012
to 11/2012
Lineage Logistics – Quakertown , PA
Lineage Logistics – Quakertown , PA
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Answered customer telephone calls promptly and in an appropriate manner.
- Answered customer telephone calls promptly and in an appropriate manner.
Crew Member07/2010
to 09/2010
Marcus Corporation – Denton , TX
Marcus Corporation – Denton , TX
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Operated the drive-through window and sales register quickly and efficiently.
- Greeted customers and provided excellent customer service.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Prepared fountain drinks and ice cream items.
- Prepared all food orders within a 2-3 minute time frame.
Crew Member02/2008
to 10/2009
Marcus Corporation – Elgin , IL
Marcus Corporation – Elgin , IL
- Diligently restocked work stations and display cases.
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
- Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
- Prepped items for later use to save staff time during busy hours.
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Operated the drive-through window and sales register quickly and efficiently.
- Greeted customers and provided excellent customer service.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Prepared all food orders within a 2-3 minute time frame.
Education
High School Diploma: 2010John I. Leonard -
City,
State
- Hair styling techniques training
- Customer service training
- Practical Chemical Application course
- Interpersonal Relations course
- Coursework on the Fundamentals of Coloring
- Coursework in Esthetics
- Sanitation, Disinfection, and sterilization training
- Safety Hazard Training.
Cosmetology2012Academy of Hair Technology-
City,
State
- Customer service training
- Practical Chemical Application course
- Hair styling techniques training
- Interpersonal Relations course
- Coursework on the Fundamentals of Coloring
- Coursework in Esthetics
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Resume Overview
School Attended
- John I. Leonard
- Academy of Hair Technology
Job Titles Held:
- Customer Service
- Crew Member
Degrees
- High School Diploma : 2010
Cosmetology 2012
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