Friendly and efficient in customer service devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding company standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Skills
Bilingual in Spanish and English
Forklift certified
Materials handling and transport
Invoice verification
Quality control
Material handling
Warehouse operations
Inventory Management
Forklift Operation
Team Building
Equipment Operation
Communications
Safety Inspections
Team Management
Customer Service
Credit Card Payment Processing
Calm and Professional Under Pressure
Responding to Difficult Customers
Efficient and Detail-Oriented
Verbal and Written Communication
Transaction Processing
Data Entry and Maintenance
Understanding Customer Needs
Creative Problem Solving
Data Entry
Translation and Interpretation Services
Retail Sales Customer Service
Customer Relations
Experience
Customer Service/ Inside Sales Representative, 09/2020 to Current Nations Roof – Yonkers, NY,
Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer and Customer communication of new product launches, services, supplies, prices and new products sales and or discounts
Provide excellent customer service via walk-ins, phone calls and e-mails, includes product/order information, sales, warranties, shipping and returns. Notify customers about available services, supplies, prices and new products
Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered. Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction
Recommend alternate products based on cost, availability or specifications as needed
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution and vendors regarding shipments
Provide accurate information regarding availability of in-stock items. Conduct cycle counts as required. Replenish the show room stock as needed
Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments
Periodically reach out to customers to determine satisfaction with the organization, products and services
Maintain records and prepare reports on sales activities
Expand knowledge of HVAC products and keep current with latest trends and competitors
Understand and follow work instructions, operating procedures and company policies.
May travel to customer location to follow-up, make presentations or perform demonstrations.
Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift.
Participate in additional projects to support ongoing business needs.
Warehouse Associate, 08/2015 to 09/2020 Carrier Enterprise – Little Rock, AR,
Receive and load product
Operate forklift as needed to load and unload products
Ensure all items are received per procedure and stocked
Ensure all items bring loaded and shipped are per procedures
Transferring inventory inbound and outbound.
Maintain inventory and prepare cycle counts
Maintain warehouse an forklift by following required maintenance and housekeeping and safety procedures
Control damaged and inventory
Ability to drive forklift safely
Ability to complete will calls
Responsible for completing required paperwork
Ability to complete daily pre and post shift forklift inspection
Assist customers and customer service reps as needed.
Proper PPE and uniform must be worn at all times during each shift.
Gymnastics Instructor, 08/2013 to 10/2014 Scott County Family Ymca – Buffalo, IA,
Instructed and coached gymnastics students of all levels from beginners to advanced competitors.
Taught students gymnastic exercises.
Included nutrition and diet instruction to ensure gymnasts ate appropriately and healthfully.
Signed students up for USA Gymnastics sanctioned events and participated as a floor coach and instructor.
Accompanied students to competition.
Assisted students with gymnastics practice to maintain and
Improve on fitness and skill levels.
Provided corrections to form as needed.
Led beginner classes for young children to advanced classes for older teens.
Adjusted instruction methods for age and skill.
Education and Training
High School Diploma: , Expected in Dewitt Clinton High School - The Bronx, NY, GPA:
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