Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Friendly and efficient in customer service devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding company standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

  • Bilingual in Spanish and English
  • Forklift certified
  • Materials handling and transport
  • Invoice verification
  • Quality control
  • Material handling
  • Warehouse operations
  • Inventory Management
  • Forklift Operation
  • Team Building
  • Equipment Operation
  • Communications
  • Safety Inspections
  • Team Management
  • Customer Service
  • Credit Card Payment Processing
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Transaction Processing
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Creative Problem Solving
  • Data Entry
  • Translation and Interpretation Services
  • Retail Sales Customer Service
  • Customer Relations
Customer Service/ Inside Sales Representative, 09/2020 to Current
Nations RoofYonkers, NY,
  • Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer and Customer communication of new product launches, services, supplies, prices and new products sales and or discounts
  • Provide excellent customer service via walk-ins, phone calls and e-mails, includes product/order information, sales, warranties, shipping and returns. Notify customers about available services, supplies, prices and new products
  • Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered. Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction
  • Recommend alternate products based on cost, availability or specifications as needed
  • Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution and vendors regarding shipments
  • Provide accurate information regarding availability of in-stock items. Conduct cycle counts as required. Replenish the show room stock as needed
  • Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments
  • Periodically reach out to customers to determine satisfaction with the organization, products and services
  • Maintain records and prepare reports on sales activities
  • Expand knowledge of HVAC products and keep current with latest trends and competitors
  • Understand and follow work instructions, operating procedures and company policies.
  • May travel to customer location to follow-up, make presentations or perform demonstrations.
  • Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift.
  • Participate in additional projects to support ongoing business needs.
Warehouse Associate, 08/2015 to 09/2020
Carrier EnterpriseLittle Rock, AR,
  • Receive and load product
  • Operate forklift as needed to load and unload products
  • Ensure all items are received per procedure and stocked
  • Ensure all items bring loaded and shipped are per procedures
  • Transferring inventory inbound and outbound.
  • Maintain inventory and prepare cycle counts
  • Maintain warehouse an forklift by following required maintenance and housekeeping and safety procedures
  • Control damaged and inventory
  • Ability to drive forklift safely
  • Ability to complete will calls
  • Responsible for completing required paperwork
  • Ability to complete daily pre and post shift forklift inspection
  • Assist customers and customer service reps as needed.
  • Proper PPE and uniform must be worn at all times during each shift.
Gymnastics Instructor, 08/2013 to 10/2014
Scott County Family YmcaBuffalo, IA,
  • Instructed and coached gymnastics students of all levels from beginners to advanced competitors.
  • Taught students gymnastic exercises.
  • Included nutrition and diet instruction to ensure gymnasts ate appropriately and healthfully.
  • Signed students up for USA Gymnastics sanctioned events and participated as a floor coach and instructor.
  • Accompanied students to competition.
  • Assisted students with gymnastics practice to maintain and
  • Improve on fitness and skill levels.
  • Provided corrections to form as needed.
  • Led beginner classes for young children to advanced classes for older teens.
  • Adjusted instruction methods for age and skill.
Education and Training
High School Diploma: , Expected in
Dewitt Clinton High School - The Bronx, NY,

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School Attended

  • Dewitt Clinton High School

Job Titles Held:

  • Customer Service/ Inside Sales Representative
  • Warehouse Associate
  • Gymnastics Instructor


  • High School Diploma

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