Bank Teller adept at processing customer transactions, counting money and maintaining a balanced cash drawer with a high level of accuracy. Trained in all aspects of opening and closing procedures.
Excellent time management skills
Cash handling expertise
Multi-line phone talent
Customer Serivce Representative, 03/2006
to 03/2007 U-Haul – 1236 East Monte Vista Ave Vacaville CA
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Routinely answered customer questions regarding merchandise and pricing.
Operated a POS system to itemize and complete customer purchases.
Reservation Manager, 03/2007
to 10/2009 U-Haul Company of West Sacramento – 1240 West Texas Street Fairfield Ca
Cross-trained and backed up other customer service managers.
Direct incoming U-Haul equipment to dealerships and moving centers to fill every confirmed reservation
Assist in controlling rental equipment inventories within the assigned marketing company geographic area
Monitor current competitor rates and maintain inventory records
Update, review, and audit inventory reports
U-Box Customer Care Representative, 10/2009
to 07/2011 U-Haul Company of NW California – 1446 Colusa Highway Yuba City CA
Under the direction of the U Box Storage Facility Manager, operate an 8000 pound propane forklift, a truck mounted forklift and a straight truck to load and transport cargo to and from specified destinations.
Prepare, receive and provide appropriate documentation for the delivery or pick up of goods. Load, secure, and unload cargo. Ensure warehouse storage facility is clean, dry and secure at all times.
Perform “Customer Ready” inspections of UBox containers prior to dispatch. Verify that the container, and any other equipment rented, is returned in the same condition as when rented.
Use on-line computerized dispatch and rental systems. Ensure timely delivery; provide customer assistance to include the sale of support items.
Maintain radio or telephone contact with dispatcher to receive delivery or pick up instructions.
Maintain accurate location information in the system to aid in retrieval of the stored items.
to Current First Community Credit Union – 150 E Johnson Ave Coos Bay OR 9742
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts
Prepare coin for shipment to the Federal Reserve Bank
High School Diploma: 2005 Will C Wood High School - 998 Marshall Rd Vacaville CA