customer sales associate resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Floor set design expertise
Work History
02/2014 to 08/2014 Customer Sales Associate Advance Auto Parts | Garland, TX,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Scored in top 10% of employees in successful resolution of issues
  • Provided ongoing guest service, including giving fashion advice.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Operated a POS system to itemize and complete customer purchases.
01/2014 to 04/2014 Call Center Representative Giant Eagle, Inc. | Bridgeville, PA,
  • Answered incoming calls according to a proven, pre-written confidential script to assist licensed real estate agents/ brokers with scheduling their showings.
  • Updated agent/ broker contact changes in the CSS database.
  • Resolved problems by researching and implementing solutions on missed appointments and escalating unresolved problems to the right department.
  • Developed and maintained a constructive and cooperative working relationship with all types of personalities and attitudes.
08/2004 to 04/2013 Production Operator II Coorstek | Golden, CO,
  • I set up and operated manual and automated tools to process and monitor wafers according to specifications written by production engineers.
  • I trained and certified employees on new production tools and products that were introduced to the fab.
  • I performed quality inspections using automated scopes and generated a non conformance for wafers damaged during processing.
  • I worked closely with engineers and process techs on way to reduce wafer breakage and increase revenue.
09/2003 to 05/2004 Machine Operator Party City | Apple Valley, MN,
  • Set up, operated, monitored automated tools used to produce medical devices.
  • Manually assembled syringes and components.
  • Performed visual inspections to ensure needles were centered, needles did not protrude through cap and there was no glue or other contaminants on the barrel of the syringe.
  • Manually assembled inhalers and components.
  • Performed visual inspections to ensure the rubber seal was in place and was not broken or torn.
  • Utilized the anneal oven to bake cannules and performed visual inspections to ensure there were no cracks or other types of contamination.
  • Performed quality test by utilizing pressure test instruments and documenting all test to ensure readings were within specification.
  • Responsible for loading and unloading tools with parts needed during production.
03/1998 to 08/2003 Site Supervisor/Security Guard/Receptionist Advantage Security, Inc | City, STATE,
  • I greeted and assisted residents and customers in a friendly professional manner I utilized a five line telephone system in an upscale condominium high rise I set appointments and entered data for realtor showings and cancellations I did reminder and follow up calls to realtors about scheduled showings I monitored security alarms and notified the proper authorities when needed I monitored the entrance and departure of residents, employees and visitors to guard against theft and other violations I performed daily foot and vehicle patrols and wrote daily reports of activities such as equipment and property damage, theft or any unusual occurrences.
Expected in Associate of Applied Science | criminal Justice Ashford University, Clinton, IA GPA:
Criminal Justice
Expected in | Ferguson High School, , GPA:
CSS, database, funds, inventory, leadership skills, Microsoft Office, project management, quality, real estate, researching, sales, scheduling, script, specification, telephone, trainer, written skills, written

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Resume Overview

School Attended

  • Ashford University
  • Ferguson High School

Job Titles Held:

  • Customer Sales Associate
  • Call Center Representative
  • Production Operator II
  • Machine Operator
  • Site Supervisor/Security Guard/Receptionist


  • Associate of Applied Science

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