Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Trusted key holder
Creative problem solver
Exceptional communication skills
MS Windows proficient
Floor set design expertise
Customer Sales Associate, 03/2014
to 09/2014 Marshall Retail Group – Raleigh,
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Assisted customers with food selection, inquiries and order customization requests.
Developed reputation as an efficient service provider with high levels of accuracy.
Scored in top 10% of employees in successful resolution of issues
Provided ongoing guest service, including giving fashion advice.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Maintained cleanliness and presentation of stock room and production floor.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Directed calls to appropriate individuals and departments.
Built long-term customer relationships and advised customers on purchases and promotions.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Helped drive sales goals and achieve monthly quotas.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Routinely answered customer questions regarding merchandise and pricing.
Operated a POS system to itemize and complete customer purchases.
Call Center Representative, 01/2014
to 04/2014 CSS – Raleigh,
Answered incoming calls according to a proven, pre-written confidential script to assist licensed real estate agents/ brokers with scheduling their showings.
Updated agent/ broker contact changes in the CSS database.
Resolved problems by researching and implementing solutions on missed appointments and escalating unresolved problems to the right department.
Developed and maintained a constructive and cooperative working relationship with all types of personalities and attitudes.
Production Operator II, 09/2004
to 05/2013 Cree Inc – Durham,
I set up and operated manual and automated tools to process and monitor wafers according to specifications written by production engineers.
I trained and certified employees on new production tools and products that were introduced to the fab.
I performed quality inspections using automated scopes and generated a non conformance for wafers damaged during processing.
I worked closely with engineers and process techs on way to reduce wafer breakage and increase revenue.
Machine Operator, 10/2003
to 06/2004 Bespak Pharmaceuticals – Apex,
Set up, operated, monitored automated tools used to produce medical devices.
Manually assembled syringes and components.
Performed visual inspections to ensure needles were centered, needles did not protrude through cap and there was no glue or other contaminants on the barrel of the syringe.
Manually assembled inhalers and components.
Performed visual inspections to ensure the rubber seal was in place and was not broken or torn.
Utilized the anneal oven to bake cannules and performed visual inspections to ensure there were no cracks or other types of contamination.
Performed quality test by utilizing pressure test instruments and documenting all test to ensure readings were within specification.
Responsible for loading and unloading tools with parts needed during production.
Site Supervisor/Security Guard/Receptionist, 04/1998
to 09/2003 Advantage Security, Inc – Aurora,
I greeted and assisted residents and customers in a friendly professional manner I utilized a five line telephone system in an upscale condominium high rise I set appointments and entered data for realtor showings and cancellations I did reminder and follow up calls to realtors about scheduled showings I monitored security alarms and notified the proper authorities when needed I monitored the entrance and departure of residents, employees and visitors to guard against theft and other violations I performed daily foot and vehicle patrols and wrote daily reports of activities such as equipment and property damage, theft or any unusual occurrences.
Associate of Applied Science: criminal Justice,
Ashford University - Clinton,
IA Criminal Justice
Ferguson High School -
CSS, database, funds, inventory, leadership skills, Microsoft Office, project management, quality, real estate, researching, sales, scheduling, script, specification, telephone, trainer, written skills, written