Skilled Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Who consistently meets and exceeds productivity goals.
References available, upon request.
High customer service standards
Conflict resolution proficiency
Strong problem solving ability
Call center management experience
Adept in automated attendant systems
Proficient in customer account software
Exceeded corporate target for customer satisfaction for multiple months in a row.
Promoted to Call Center Team Manager with in 6 months.
Outside of the workforce, I've raised 5 vivacious, active children, and maintained a wonderful home.
05/2014 to 01/2015
Customer Retention Team LeadConvergys － Pueblo, CO
Provided accurate and appropriate information in response to customer inquiries.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Provided cross training to staff members.
Assisted with the call center's operations, quality and training processes.
Led a team of customer service representatives to increase service center profitability.
08/2013 to 02/2014
Customer Care Lincare － Evanston, WY
Made reasonable procedure exceptions to accommodate unusual customer requests.
Maintained up-to-date knowledge of company policies regarding payments, insurance billing and prescriptions.
Resolved product issues and shared benefits of new technology.
Managed quality communication, customer support and product representation for each client.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Compiled weekly monetary reports and records for store managers.
Accurately logged all daily shipping and receiving orders.