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Customer Relationship Officer Resume Example

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CUSTOMER RELATIONSHIP OFFICER
Professional Summary

I am a fun, friendly and extremely driven person with a bubbly personality who currently holds 2 years of experience in fast-paced customer service and approximately 10 months (and counting) of experience in a call center environment. I find myself personable and professional under pressure.

?As I am currently a Customer Relationship Manager I have superior computer skills and telephone etiquette with excellent communication skills.

I am patient and empathetic with an extensive background in conflict resolution, enquiries and customer care.

Adept at working in diverse retail and customer service environments.

Skills
  • Exceptional communication skills
  • Strong client relations
  • Quick learner
  • Proficient in cash management
  • Creative problem solver
  • Reliable and trustworthy
  • Dependable
  • Bubbly personality
Work History
Customer Relationship OfficerNov 2014 - Current
City Of Fort Myers, FlFort Myers , FL
  • Called on average 40 customers a day in reference to the existing advertising the have with Yellow Pages, addressed enquiries, solved problems and made sure details were up to date, correct and relevant for the business.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Built long-term customer relationships.
  • Dedicated to continuously improving abilities and product knowledge.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
CashierFeb 2012 - Oct 2014
Hungry JacksCity , STATE
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Provided fantastic customer experience to generate a loyal clientèle.
  • Assisted customers with food selection and any other enquiries they may have had.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Handled money appropriately and responsibly on a daily basis.
  • Use of a computerized register.
  • Efficient in speed of service.
Education
High School Diploma: 2011
Lowanna CollegeCity, State
Certifications
I currently hold a certificate 3 in Retail.
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

86Good
Resume Strength
  • Completeness
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Lowanna College

Job Titles Held:

  • Customer Relationship Officer
  • Cashier

Degrees

  • High School Diploma : 2011

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