Customer Relationship Officer Resume Example Company Name

CUSTOMER RELATIONSHIP OFFICER

Professional Summary

I am a fun, friendly and extremely driven person with a bubbly personality who currently holds 2 years of experience in fast-paced customer service and approximately 10 months (and counting) of experience in a call center environment. I find myself personable and professional under pressure.

?As I am currently a Customer Relationship Manager I have superior computer skills and telephone etiquette with excellent communication skills.

I am patient and empathetic with an extensive background in conflict resolution, enquiries and customer care.

Adept at working in diverse retail and customer service environments.

Skills

Exceptional communication skills
Strong client relations
Quick learner
Proficient in cash management
Creative problem solver

Reliable and trustworthy
Dependable
Bubbly personality

Work History

Customer Relationship OfficerNov 2014 - Current
Company NameCity, State

Called on average 40 customers a day in reference to the existing advertising the have with Yellow Pages, addressed enquiries, solved problems and made sure details were up to date, correct and relevant for the business.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Built long-term customer relationships.
Dedicated to continuously improving abilities and product knowledge.
Asked open-ended questions to assess customer needs.
Learned, referenced and applied product knowledge information.

CashierFeb 2012 - Oct 2014
Company NameCity, State

Greeted customers entering the store to ascertain what each customer wanted or needed.
Provided fantastic customer experience to generate a loyal clientèle.
Assisted customers with food selection and any other enquiries they may have had.
Developed reputation as an efficient service provider with high levels of accuracy.
Handled money appropriately and responsibly on a daily basis.
Use of a computerized register.
Efficient in speed of service.

Education

High School Diploma: 2011
Lowanna CollegeCity, State

Certifications

I currently hold a certificate 3 in Retail.

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Customer Relationship Officer Resume Example

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