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customer relations manager merchandising analyst purchasing national sales training manager resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

[<Job Title>] with executive-level office management skills, as well as strength in planning and problem-solving. Readily adapts to change and exceeds expectations in quality.


Energetic [<Job Title>] with [<Number>] years experience in high-level executive support roles. Organized and professional.


[<Job Title>] with more than [<Number>] years in office management, support staff management, training and supervision and event planning.


[<Job Title>] adept at coordinating international travel, organizing large scale meetings and managing third-party vendors. Highly self-motivated with a strong work ethic.


Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.


Results-oriented [<Job Title>] with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Highlights
  • Microsoft Office proficiency
  • Proper phone etiquette
  • Time management
  • Articulate and well-spoken
  • Excel spreadsheets
  • Professional and mature
  • Flexible
  • Invoice processing
  • Meticulous attention to detail
  • Strong problem solver
  • Customer service-oriented
  • Works well under pressure
  • Understands grammar
  • Business correspondence
  • Database management
  • Meeting planning
  • Travel administration
  • Administrative support specialist
  • Self-starter
  • Executive presentation development
  • Business correspondence
  • Scheduling
  • Workers' compensation knowledge
  • Social media knowledge
  • Executive presentation development

MS Office proficient

Advanced mathematical aptitude

Fluent in English, Italian, and semi-fluent in Spanish

Accomplishments

Increased sales by [<Number>]% by taking on additional projects.Decreased costs by [<Number>]% by negotiating pricing with vendors regarding wholesale billing and marketing procedures.

Supported CFO through personal document management, calendar organization and collateral preparation for meetings.Research

  • Investigated and analyzed client complaints to identify and resolve issues.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Data Organization

  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Training

  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Employee Management

  • Liaised with HR department to establish employee benefits, training, payroll and termination procedures.

Reporting

  • Maintained status reports to provide management with updated information for client projects.

Planning

  • Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.
  • Ensured staff was equipped with all necessary supplies and collateral for long distance travel.

Calendaring

  • Planned all meetings and travel for CEO.

Coordinated all department functions for team of [<Number>]+ employees.Promoted to [<Job Title>] after [<Number>] months of employment.Increased office organization by developing more efficient filing system and customer database protocols.Successfully planned and executed corporate meetings, lunches and special events for groups of [<Number>]+ employees.Developed and implemented company’s first employee manual outlining all proper business procedures and office policies.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Client Interface

  • Managed accounting close, accounts payable, and financial reporting for multiple clients.

Reporting

  • Implemented processes that utilized accounts receivable sub-ledger for accounting and customer attribute reporting.

Product Roll-Out

  • Responsible for marketing for product launch including public relations, direct post pieces, trade shows, sales training and e-mail campaign.

Data Verification

  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

Product Roll-Out

  • Responsible for marketing for product launch including public relations, direct mail pieces, trade shows, sales training and e-mail campaign.

Marketing Requirements

  • Worked with customers to define and develop business cases for new products
  • Wrote marketing requirements documents for future product development.

Boosted customer service ratings by [<Number>]% by developing new processes and improving work flow.Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Product Sales

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Sales

  • Consistently generated additional revenue through skilled sales techniques.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.Product Sales
  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Played an instrumental role in increasing customer satisfaction ratings index from [<number>]% to [<number>]% within [<number>] years as Customer Service Manager.Improved customer retention in [<year>] by [<number>]% from the previous five years.Staff Development:
  • Launched well-received program of professional development courses for all staff.
  • Mentored and coached employees resulting in a 12% increase in productivity.
  • Formally recognized for playing an instrumental role in the implementation of cost savings measures.Supported CFO through personal document management, calendar organization and collateral preparation for meetings.Expanded account base from [<number>] to more than [<number>] accounts.Developed [<number>] training manuals for [<number>] training seminars within [<number>] years.Created training processes for [<number>] separate departments.Leadership
  • Served as key contributing member to Leadership team.
  • Contributed to an annual [<number>]% increase in productivity through improvements in operations, quality, safety and administration.Grew a targeted newsletter subscriber list from [<Number>] to [<Number>] members in just [<Number>] months.Identified and acquired [<Number>] high-value new clients for the company.Boosted customer satisfaction ratings by [<Number>]% in under [<Number>] months.Successfully expanded account base from [<number>] to more than [<number>] accounts.Sales and Promotion
  • Planned and executed promotional events to market services to new clients.
  • Customer Service
  • Collaborated with [teams, departments, clients] to ensure the delivery of efficient, high-quality service.
  • Consistently recognized by management for providing superior customer service.
  • Sales and Promotion
  • Planned and executed promotional events to market services to new clients.
  • Training:
  • Promoted to Team Lead after only three months in position to support and train new staff.
  • Sales and Promotion
  • Planned and executed promotional events to market services to new clients.
  • Sales
  • Surpassed all sales goals by 25% for Mid-Atlantic region.
  • Increased sales by [X%] over a two year period.
  • Client Interface
  • Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.

Documentation

  • Wrote and edited documents to keep staff informed on policies and procedures.

Process Improvement

  • Created new departmental procedures manual.
  • Assessed organizational training needs.

Improved customer satisfaction ratings by [<Number>]% by implementing a new user-friendly interface.Client Interface

  • Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.

Established [<Number>] new accounts in a single year through successful client development.Increased sales volume by adding [<Number>] new accounts in the assigned territory.Developed highly effective sales training strategies as Sales Manager of a [<number>]-person team.Inventory Control

  • Restocked and organized items as necessary and as directed.

Purchasing

  • Maintained inventory of spare parts inventories and completed purchase requisitions as necessary.

Product Inspection

  • Inspected products to ensure highest quality.

Inventory Control

  • Restocked and organized items as necessary and as directed.

Supervision

  • Trained contract workers to perform general warehouse duties to company standards.

Increased the on-time deliveries by [<Number>]% within the first year of employment.Acted as department head for [<Number>] months while warehouse supervisor was on leave.Reduced customer costs by [<Number>]% by consolidating [<Number>] shipments into [<Number>] loads.Developed [<number>] training manuals for [<number>] training seminars within [<number>] years.Created training processes for [<number>] separate departments.Played a key role in creating several best-selling collections in [<Year>].Decreased costs by [<Number>]% by negotiating pricing with vendors regarding wholesale billing and marketing procedures.Ranked as a top performer, averaging [<Percentage>] above sales quota each month.Spearheaded all company-wide prospecting, marketing and closing endeavors.Product Roll-Out

  • Responsible for marketing for product launch including public relations, direct mail pieces, trade shows, sales training and e-mail campaign.

Data Verification

  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

Reporting

  • Prepared complex financial statements, and interim/annual reports for retail and service businesses.

Client Interface

  • Managed accounting close, accounts payable, and financial reporting for multiple clients.

Reporting

  • Implemented processes that utilized accounts receivable sub-ledger for accounting and customer attribute reporting.

Promoted from [<Job Title>] to [<Job Title>] after [<Number>] months of employment.Process Improvement

  • Created new departmental procedures manual.
  • Assessed organizational training needs.

Competitive Analysis

  • Performed competitive analysis to make recommendations for future company growth.

Skills
  • Sales Software: Salesforce.com, TapScan
  • Public Relations Software: Bacon's Mediasource, Factiva
  • Desktop Publishing Software: Photoshop, Illustrator, HTML
  • Strong public speakerCareful and active listenerProfessional and friendlyShipping and receivingCash handlingMulti-tasking
  • 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type [X] WPM, Typing, Vendor Management, Writing
  • Customer Satisfaction, Customer Service, Domestic and International Experience, Expense Control, Internal Auditing, Lead Development, Marketing, MBA, Multi-Task Management, Product Development, Project Management, Reporting, Sales, Statement Billings, Tax Preparation, Territory Sales Experience, Weekly Payroll, Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Cold Calling, Computer Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, CRM Systems, Customer Needs Assessment
  • 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type [X] WPM, Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension
  • Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Cold Calling, Computer Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, CRM Systems, Customer Needs Assessment, Customer Satisfaction, Customer Service, Domestic and International Experience, Expense Control, Internal Auditing, Lead Development, Marketing, MBA, Multi-Task Management, Product Development, Project Management, Reporting, Sales, Statement Billings, Tax Preparation, Territory Sales Experience, Weekly Payroll
  • Leader, Leadership, Market Analysis, Market Growth, Marketing, Matrix Management, MBA, Motivation, Multimillion-dollar P&L Management, Multi-unit Operation Management, Negotiation Skills, New Business Development, Operations Start-Up, Organizational Restructure and Change, Organizational Skills, Outsourcing, P&L Management, PC Competent, Performance Analysis, Performance Evaluations, Problem Resolution, Process Redesign, Product Analysis, Product Development, Profit and Loss, Profit Generation, Project Management, Project Planning, Public Relations, Purchasing, Quality Management, Regulatory Affairs, Revenue and Market Expansion, Risk Management, Sales, Sales Analysis, Service Quality Improvement, Staff Development, Staff Motivation, Staff Training, Change Implementation, Communication Skills, Community Outreach, Contract Negotiations, Cost Reductions, Cross-Cultural Communications, Customer Relations, Departmental Operations Management, Distribution Management, Diverse Market/Industry Knowledge, Employee Scheduling, Event Management and Promotion, Expense Control, Facility Management, Fast Learner, Global Sales and Marketing, Global Solutions, Hard-worker, Human Resources Leadership, Interpersonal Skills, Inventory Control, Labor Cost Controls, Staffing, Staff-Retention Programs, Start-Ups and Acquisitions, Strategic Planning, Strategy, Supply Chain Management, Team Building, Team Leadership, Team Player, Time and Resource Optimization, Time Management, Total quality management, Training and Development, Vendor Negotiations, Vendor Partnerships, Vendor Sourcing, Vision, Workflow Planning, Account Management, Administrative Skills, Analytical Skills, Bilingual, Branding, Budget Administration, Budget Allocation, Budget Analysis, Budget Development, Budget Forecasts, Budgeting, Business Development
  • Global Solutions, Hard-worker, Human Resources Leadership, Interpersonal Skills, Inventory Control, Labor Cost Controls, Leader, Leadership, Market Analysis, Market Growth, Marketing, Matrix Management, MBA, Motivation, Multimillion-dollar P&L Management, Multi-unit Operation Management, Negotiation Skills, New Business Development, Operations Start-Up, Organizational Restructure and Change, Organizational Skills, Outsourcing, P&L Management, PC Competent, Performance Analysis, Performance Evaluations, Problem Resolution, Process Redesign, Product Analysis, Product Development, Profit and Loss, Profit Generation, Project Management, Project Planning, Public Relations, Purchasing, Quality Management, Regulatory Affairs, Revenue and Market Expansion, Risk Management, Sales, Cost Reductions, Cross-Cultural Communications, Customer Relations, Departmental Operations Management, Distribution Management, Diverse Market/Industry Knowledge, Employee Scheduling, Event Management and Promotion, Expense Control, Facility Management, Fast Learner, Global Sales and Marketing, Sales Analysis, Service Quality Improvement, Staff Development, Staff Motivation, Staff Training, Staffing, Staff-Retention Programs, Start-Ups and Acquisitions, Strategic Planning, Strategy, Supply Chain Management, Team Building, Team Leadership, Team Player, Time and Resource Optimization, Time Management, Total quality management, Training and Development, Vendor Negotiations, Vendor Partnerships, Vendor Sourcing, Vision, Workflow Planning, Account Management, Administrative Skills, Analytical Skills, Bilingual, Branding, Budget Administration, Budget Allocation, Budget Analysis, Budget Development, Budget Forecasts, Budgeting, Business Development, Change Implementation, Communication Skills, Community Outreach, Contract Negotiations
  • Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Cold Calling, Computer Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, CRM Systems, Customer Needs Assessment, Customer Satisfaction, Customer Service, Domestic and International Experience, Expense Control, Internal Auditing, Lead Development, Marketing, MBA, Multi-Task Management, Product Development, Project Management, Reporting, Sales, Statement Billings, Tax Preparation, Territory Sales Experience, Weekly Payroll
  • Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Cold Calling, Computer Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, CRM Systems, Customer Needs Assessment, Customer Satisfaction, Customer Service, Domestic and International Experience, Expense Control, Internal Auditing, Lead Development, Marketing, MBA, Multi-Task Management, Product Development, Project Management, Reporting, Sales, Statement Billings, Tax Preparation, Territory Sales Experience, Weekly Payroll
Experience
Customer Relations Manager, Merchandising Analyst, Purchasing, National Sales Training Manager, 11/2000 - 09/2012
Warehouse Direct Business Products And Services City, STATE,

Computed, recorded, and proofread data, records and reports.Created and executed marketing/PR campaigns, including new product introductions and existing product development.Communicated with customers, employees and other individuals to answer questions and explain information.Reconciled and reported discrepancies found in records.Complied with federal, state and company policies, procedures and regulations.Calculated, prepared, and issued bills, invoices and account statements according to established procedures.Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.Worked with cross functional resources to implement direct marketing programs, reaching a 10% increase in customer base.Created standard quarterly marketing collateral while ensuring all deadlines were met.Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes.Planned and executed special events and trade shows that assisted clients in raising over $60,000 and establishing community recognition .Distributed product samples and t-shirts to sports nutrition shops, health food stores, gyms, salons and fitness clients.Assisted with athletics management tasks provided by organization.Distributed product samples and t-shirts to sports nutrition shops, health food stores, gyms, salons and fitness clients.Took part in road tours throughout the world to promote products in front of large crowds of people.Created training and nutrition articles and videos to motivate, inspire and educate individuals on supplements and training.Researched and resolved billing and invoice problems.Rectified escalated accounts payable issues from employees and vendors.Conducted month-end balance sheet reviews and reconciled any variances.Balanced batch summary reports for verification and approval.Coordinated approval processes of all accounts payable invoices.Opened and assigned new client accounts.Coded the general ledger and processed vendor invoice payments.Calculated figures such as discounts, percentage allocations and credits.Renegotiated payment terms with dozens of suppliers.Reduced time and costs and increased efficiency by introducing new accounting procedures.

Education
High School Diploma: General, Expected in 2000
-
Rolling Meadows High School - Rolling Meadows, IL
GPA:
Status -
No Degree: Mathematics, Networking, General, Expected in
-
William Rainey Harper College - Palatine, IL
GPA:
Status -

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Resume Overview

School Attended

  • Rolling Meadows High School
  • William Rainey Harper College

Job Titles Held:

  • Customer Relations Manager, Merchandising Analyst, Purchasing, National Sales Training Manager

Degrees

  • High School Diploma
  • No Degree

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