Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Currently work in the Resort Owner Services office on the property of The Villages Resort in Flint, Texas.
My duties include:
* resolve conflicts and handle concerns of members regarding their stays at the resorts.
* read Daily Resort Free Text and scan for any unresolved problems with members stays which includes unresolved maintenance repairs. I also look for honorable mentions for employees.
* read resort Comment Sheets and again look for any unresolved problems with members, maintenance, sales and/or honorable mentions. I also tag sheets for referrals for the sales department.
*taught Reading Improvement at the high school level for 4 years.
*from 1988 to retirement in 2008 taught both 4th and 5th grade. Some years I had a self-contained classroom and other years I team taught with the other teachers. The last few years I mostly taught 5th grade Math, Science and/or Social Studies.
* taught Reading grades 6-8
Graduated with honors while single mother with 2 babies at home
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