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Customer Project Program Manager I Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Self motivated, versatile, and reliable business professional with a Master's degree in Business Administration.Detail-oriented and driven to excel.Well-versed in all aspects of project management and easily able to shift priorities, demands and time lines.Key strengths lie in paying the highest attention to the needs of stakeholders, analyzing data, and identifying solutions while continuing to increase customer satisfaction.Currently seeking an opportunity to begin a career with an outstanding company in an exciting and fast changing industry.


Highlights
  • Vendor sourcing
  • Purchasing and procurement
  • Organized
  • Unsurpassed work ethic
  • Relationship building
  • Troubleshooting
  • Detail-oriented
  • Proficient in Microsoft Office Software (Word, Excel, and Power Point).
  • Strong leadership skills
  • Ability to work with a team or independently
  • Superb time management skills
Accomplishments
  • Received numerous accolades through Recognition @HP.
  • Received recognition from project stakeholders in regards to how well the project was handled.
Experience
Customer Project/Program Manager I, 03/2013 to Current
NexiusBenicia, CA,
  • Manage project budgets up to $60,000.
  • Define project deliverables and monitored status of tasks.
  • Deliver status reports to stakeholders for budgeting and planning purposes.
  • Manage Security initiatives such as Security Information and Event Management (SIEM), File Integrity Management (FIM), and Remediate Vulverability Process Management for the client.
  • Led a team of 5 to provide documentation to support evidence during the PCI Assessment and ensure the client is compliant to protect the credit card information for the customers.
  • Led nightly calls implementing logical store network changes during the Cardholder Data Environment Remediation security initiative.
  • Manage infrastructure move projects and ensure all cabling is set up properly.
  • Manage the network redesign, including logical modifications and circuit upgrade of a customer site.
  • Supports project team.
  • Lead internal as well as external resources in a predefined area.
  • Provide performance feedback on project team members.
  • Responsible for accurately producing meeting minutes.
  • Update invoice log to track invoices received.
  • Reconcile project cost models to ensure labor and material costs are accounted for.
  • Project procurement activities, including obtain vendor quotes issuing PO's and validating invoices.
  • Responsible for team Sharepoint administration.
  • Manage all labor tracking, consolidation and reconciliation.
  • Analyze data to complete PowerPoint presentations for CIO meetings.
  • Create team building activities to help boost morale among the team.
Associate Project Coordinator, 05/2009 to 03/2013
Chicago LighthouseChicago, IL,
  • Responsible for gathering client requirements and completing project charter documentation.
  • Interact with internal project members and stakeholders as required regarding account implementation.
  • Partnered with vendors to implement customer programs.
  • Meet with stakeholder to review and refine requirements.
  • Implement changes to the project as necessary.
  • Monitor Implementation.
  • File project documents.
FACS Educator, 09/2006 to 05/2009
Eis GroupParis, TX,
  • Facilitate student learning in the area of basic nutrition and apparel development.
  • Assist in the planning and coordination activities for the Family Career and Community Leaders of America club.
  • Collaborated with staff and parents on a regular basis.
Customer Care Team Lead, 11/2003 to 03/2007
National Diagnostics, IncCity, STATE,
  • Work in multi-channel support environment of phone and emails.
  • Field and resolve issues of moderate to high complexity.
  • Handle routine support activities such explain results (for drug screens) to clients or applicants, instruct users on entry into on-line applications, perform ad hoc data entry, build reports, perform basic account administration functions, distribute mail and faxes, and other functions as assigned.
  • Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems.
Residential Counselor II/Weekend Team Leader, 07/2002 to 07/2005
New Hope Carolina'sCity, STATE,
  • Counsel 20-30 adolescent males and provide a positive environment.
  • Tutor students on various subjects and monitor their behavior throughout the shift.
  • Document daily activities in accordance with agency practices.
Program Director, 05/2000 to 07/2002
Boys And Girls ClubCity, STATE,
  • Create and implement curriculum for students ages 6-18.
  • Devise monthly bulletin boards.
  • Help students with various academic subjects.
  • Responsible for supervising volunteers.
Education
MBA: Business Administration, Expected in September 2006
Phoenix University - Charlotte, SC
GPA:
Bachelor of Science: Education, Expected in December 2001
Winthrop University - Rock Hill, SC
GPA:

Family and Consumer Sciences Human Services

Certifications
  • Project Management Professional Certification in progress.
Skills
  • Excellent verbal and oral skills
  • Highly organized leader
  • Exceptional multi-tasking skills
  • Positive attitude with the ability to handle stress
  • Flexible and persistent

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Resume Overview

School Attended
  • Phoenix University
  • Winthrop University
Job Titles Held:
  • Customer Project/Program Manager I
  • Associate Project Coordinator
  • FACS Educator
  • Customer Care Team Lead
  • Residential Counselor II/Weekend Team Leader
  • Program Director
Degrees
  • MBA
  • Bachelor of Science

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