Directed and lead a 45 to 60 package Handlers and ensured proper handling and loading of packages for our on-road resources.
Responsible for training, safety, retention, and productivity/service goals.
Ability to strategize and manage in a "hands-on" physical work environment.
Trained staff in pickup request follow-up.
Ensured superior customer service by increasing the awareness and importance of a following-up with new businesses within 7 days of the start of their pickup. This allows for communication between internal and external stakeholders about customer needs.
Recipient of Mid-America Region Customer Pickup Coordination: Team Player of the Year June 2014
FedEx Ground Bravo Zulu April 2013
MVP of Kansas City Local-643 for FY10
July 2010 Employee of the Month for the Kansas City Local November 2009 Employee of the Month for the Kansas City Local Best Customer Contact of the Year for Kansas City Local for FY09
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