A loyal, hard-working business professional with nearly 20 years of experience in the Telecommunications industry. I am extremely detail oriented and customer focused. I am capable of handling high pressure situations with ease while maintaining total order accuracy. Highly adept at building strong customer relationships by delivering as promised.
Strong interpersonal skills
Excellent work ethic
Strong conflict resolution skills
Microsoft Office Suite proficient
Positive and friendly
Adherence to high customer service standards
Excellent time management skills
Westcon GroupCustomer Order Management Specialist | Omaha, NE | May 2003 - Current
Answered customer questions about product availability and shipment times.
Entered complex Carousel orders promptly and efficiently with a % accuracy rate.
Coordinated between purchasing, sales, shipping & finance departments and business partners to resolve problems.
Responded to all customer inquiries thoroughly and professionally.
Trained many new sales support employees on all types of orders.
Celebrity StaffOrder Entry Specialist- contracted by Westcon Group | Omaha, NE | December 2002 - May 2003
Entered basic orders into Compass in a timely and accurate manner.
Provided regular ETA and backorder information to business partners.
Coordinated with sales reps to obtain additional order information when needed.
AT&T / Lucent Technologies / AvayaFactory Specialist / HR Specialist / Customer Service Account Manager | Omaha, NE | July 1995 - September 2002
Created and implemented a new employee rewards program based on perfect attendance.
Managed weekly meetings with department secretaries to discuss attendance issues.
Assisted in testing potential new hires.
Extended conditional job offers to candidates.
Coordinated all new-hire orientations.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Effective liaison between customers and internal departments.
Input customer orders in an accurate and timely manner.
Bachelor of ScienceBusiness AdministrationMidland Lutheran College DBA Midland UniversityFremont, NE | 1994