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Customer Order Coordinator Resume Example

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CUSTOMER ORDER COORDINATOR
Career Overview
I have over 15years of Telecom experience, with a strong background in customer service and provisioning. I have maintained and developed relationships with vendors, customers, and with service providers.
Skills
  • Dependable independent worker
  • Troubleshooting
  • Good at following instructions
  • Customer service skills
  • Strong interpersonal skills
  • Strong work ethic
  • Team player
  • Timely project completion
Professional Experience
01/1999 to 12/2006
Customer Order Coordinator Pacwest Telecom － Stockton, CA
  • Submit porting orders to port numbers from Legacy, CLEC carriers for legacy and enterprise service
  • Troubleshoot issues with ported numbers and ancillary services
  • Fielded calls from Customers, Vendors, and internal employees
  • Opened and Followed up on trouble tickets and customer issues on carrier behalf's
  • Disconnect services
  • Turn-up/Test T1 circuits
06/2017
Project Coordinator 8x8 Global Communications － San Jose, CA Worked closely with Deployment Manager and Deployment Engineer with LNP/Complex LNP order submission and port dates for our hosted PBX product. Communicate any issues with order rejections, date issues. Submit port orders to various carriers, request customer service records, scrub numbers in NPAC/SOA database. Attend conference bridge calls on day of port with customer, deployment engineer, and deployment manager. Update order dashboards with due dates, order numbers, and order notes. 
06/2014 to 01/2017
NDS Specialist II TNCI/IMPACT TELECOM － Stockton, CA
Submit port orders and complex port orders based on customer's requested due dates
Provision numbers in the switch, e911, caller ID, directory listing services
Correspond with customer's, vendors via email/phone issues, changes to port order
Confirm with customers all due dates, when orders are completed
Disconnect services based on customer request
02/2006 to 06/2014
Customer Support/Provisioning Specialist CCT Telecom － Lodi, CA

Answered incoming calls from customer, vendor, and carriers. Train new customers on new Mitel phone systems and Voicemail systems. Project manage customer installs based on customer expectations. Provision and order Pots, DSL, and T1 circuits on customer behalf. First line for troubleshooting customer, vendor service issues. Open Carrier tickets for vendor, and customer reported circuit issues. Schedule Technicians for service, installations calls, and adds/moves/changes.
Skills
Strong written, verbal communication skills , Creative problem solver, strong customer relations, training, T1, DSL, Pots lines ordering . Troubleshooting T1, pots service. Outgoing, postitive
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Resume Overview

Companies Worked For:

  • Pacwest Telecom
  • 8x8 Global Communications
  • TNCI/IMPACT TELECOM
  • CCT Telecom

Job Titles Held:

  • Customer Order Coordinator
  • Project Coordinator
  • NDS Specialist II
  • Customer Support/Provisioning Specialist

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