Answered incoming calls from customer, vendor, and carriers. Train new customers on new Mitel phone systems and Voicemail systems. Project manage customer installs based on customer expectations. Provision and order Pots, DSL, and T1 circuits on customer behalf. First line for troubleshooting customer, vendor service issues. Open Carrier tickets for vendor, and customer reported circuit issues. Schedule Technicians for service, installations calls, and adds/moves/changes.
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