LiveCareer-Resume

customer operations lead resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Knowledgeable Operations Lead with over 5 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Skills
  • Strong team building skills
  • Understanding of customers' needs
  • Logistics oversight
  • Production
  • Customer relationship management
  • Project management
Experience
Customer Operations Lead, 10/2020 to Current
AecomMidland, MI,
  • Organized operational activities for clients and handled day-to-day issues.
  • Supervised production efforts and completed various quality control procedures.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Oversaw implementation of procedures, goals and objectives within operations.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Built strong operational teams to meet process and production demands.
  • Reduced process lags and trained team members on best practices and protocols.
  • Executed and optimized operational responsibilities to promote seamless delivery of services.
  • Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Senior Recruiter, 05/2019 to Current
Weatherford International IncBryan, TX,
  • Extensive experience in full-cycle recruiting with a strong focus on business development to help grow and underdeveloped territory
  • Processes used include: Qualifying technical requirements directly with clientele, creating complex sourcing strategies, cold calling, screening candidates, interview preparation, negotiating wages and bill rates, and candidate onboarding
  • Maintain industry contacts to gain knowledge and obtain sales leads
  • Develop strong relationships with candidates to ensure the best recruiting experience for both clients and candidates
  • Create, develop, and maintain resource contacts with organizations in the area
  • Manage and supervise current contract, contract-to-hire, and direct placement employees after initial placement
  • Build internal employee relations, increase partnership and positively impact the operation throughout day to day process
  • Continuously build nation-wide networks of candidates and clientele based on geographic market trends of various industries
  • Identified top accounts, target skill sets, and key market segments to build my book of business
  • Develop and train new recruiters within our operation on building value, screening, and sourcing
Remarketing Coordinator, 08/2018 to 09/2018
Brown & Brown, Inc.Irvine, CA,
  • Ensured a smooth ownership transfer process for customers that trade-in vehicles to offset the purchase of a new/used Tesla
  • Review and apply/deny incoming trade-ins based on the national/state DMV records and completeness of required documentation needed to transfer ownership from the current vehicle owner to Tesla
  • Support a quick asset to cash conversion process that helps keep inventory levels lean throughout each quarter
  • Drive the resolution of any issues/delays in receiving required documents from customers working with onsite delivery, finance/banking partners, and/or the customer directly to do so
  • Help support both internal and external partners by acting as the expert point of contact for all trade-in document related questions nationally and support a busy communications queue to ensure fast response times
Operations Coordinator, 01/2017 to 02/2018
The Hertz CorporationNorth Brunswick, NJ,
  • Identified opportunities and developing customer improvement roadmap, budgeting, and execution through standardized project management methodologies
  • Ensured operational excellence through supporting both internal and external customers and carriers
  • Tracked and traced shipments by making appointments, entJessicag shipment data, communicating to help resolve issues and ensure on time departures/arrivals
  • Maintain and build relationships with assigned clientele by providing excellent communication and negotiating rates to client satisfaction
  • Manage client expectations and requirements and anticipate future needs
  • Align both internal and external business functions to support long term strategic plan
  • Understand industry trends and apply customer strategy and business
Commercial Lines Assistant, 07/2015 to 10/2016
The Hertz CorporationNorth Charleston, SC,
  • Assisted Account Managers for the Commercial Lines Department by maintaining professional and friendly relationships with new and current clients
  • Processed all customer claims by creating certificated of insurance and processing commission checks
  • Performed administrative duties regarding new and renewal accounts, risk assesments, and loss runs
  • Analyzed account specific information and summarized information and findings for the Account Managers (i.e., loss information, description of operations, financials, and risk control reports)
Sales Associate, 06/2010 to 02/2015
Dooney & BourkeCity, STATE,
  • Engaged all customers to the Dooney & Bourke brand by providing exceptional customer service, product knowledge, and effective salesmanship
  • Recognized for excellence in consumer relations and rewarded for high ticket sales
  • Maintained the floor of the store by organizing and replenishing all merchandise to ensure store cleanliness and customer satisfaction
  • Skills
  • Salesforce - 2 years
  • Microsoft Office - 10+ years
Sales Associate, 01/2013 to 02/2014
NordstromCity, STATE,
  • Helped promote and drive sales while providing exceptional client service in the Narrative Sportswear/Better
  • Coats department
  • Maintained strong merchandising standards as well as provided knowledge of incoming trends to clientele
  • Supported department initiative and helped build and maintain goals for each season
  • Mentored and provided leadership for new sales associates
Education and Training
High school or: , Expected in 05/2009
West Chicago High School - West Chicago, IL
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • West Chicago High School

Job Titles Held:

  • Customer Operations Lead
  • Senior Recruiter
  • Remarketing Coordinator
  • Operations Coordinator
  • Commercial Lines Assistant
  • Sales Associate
  • Sales Associate

Degrees

  • High school or

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: