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Customer Loyalty Representative Resume Example

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CUSTOMER LOYALTY REPRESENTATIVE
Summary
The majority of my job experience is as a customer loyalty representative for Vivint. As a customer loyalty representative I was very goal oriented. Each month my personal expectation for saves was a minimum of one-hundred and I hit my goal every month to date. I also have completed the peer-coaching program in customer loyalty which better qualifies me for team lead positions.
 
Another job experience of note is I sold door-to-door for Vivint the summer of 2015. This experience was very beneficial. I learned many useful sales techniques like redirecting the conversation, keeping the options simple, alleviating buying pressure, talking with confidence, sparking curiosity, as well as I developed a very good work ethic.
Highlights
  • Exceptional interpersonal skills
  • Expert in Vivint products
  • Clear and articulate on phone
  • Good at closing sales
  • Dependable
  • Driven
  • Team leadership
Accomplishments
I Currently hod the first (142), second (137), and third position (127) for most saves in a given month.
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I have consistently doubled department expectations (50) for saves.
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I was the first agent to become a member of the 500 club (save a total of 500 customers).
Experience
Customer Loyalty Representative
July 2015 to April 2016 Vivint - Provo, UT Returned from summer sales and began working at customer loyalty. Going forward I hit one-hundred saves or more for each month following my return from summer sales. I also completed the peer-coaching program and began taking on more or a leadership role in the department.
Door-to-Door Sales Professional
May 2015 to July 2015 Vivint - Oklahoma City, OK Sold Vivint door-to-door with a great group of guys. Trevor Fronk was the regional manager and he was phenomenal at his job. Work consisted on Monday-Friday hours from around 1:00 PM - 9:00 PM. Saturday we worked extended hours from 9:00 AM to 9:00 PM. This was an incredible experience for the amount of motivation and drive I learned.
Customer Loyalty Representative
July 2014 to April 2015 Vivint - Provo, UT Began as a customer loyalty rep while completing by bachelor's degree in behavioral science. Switched to full time work after bachelor's degree was completed in December of 2014. Continued working until the end of April where I went out to do summer sales with Vivint in Oklahoma.
Phone Sales Representative
September 2012 to June 2014 Convergys - Lindon, UT I worked as a telephone agent for the United States Postal Service. I primarily sold stamps to collectors. I would also manage call center metrics and assist with new higher orientation.
Education
Bachelor of Science : Behavioral Science, 2014 Utah Valley University - Orem, UT, United States Degree completed December of 2014. My emphasis was primarily in communication techniques, writing skills, and statistics.
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Resume Overview

Companies Worked For:

  • Vivint
  • Convergys

School Attended

  • Utah Valley University

Job Titles Held:

  • Customer Loyalty Representative
  • Door-to-Door Sales Professional
  • Phone Sales Representative

Degrees

  • Bachelor of Science : Behavioral Science , 2014

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