customer loyalty representative resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Highly enthusiastic customer service professional with 5 years client interface experience.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Detail-oriented student with strong technical skills and the ability to learn concepts quickly.
Enthusiastic Social Work major with excellent communication skills and strong motivation to succeed.
Current Social Work studentdedicated to providing effective and empathetic care. Seeks to provide effective and supportive care while simultaneously continuing both personal and professional development.
Skill Highlights
Strong organizational skills
Active listening skills
Energetic work attitude
Adaptive team player
Courteous demeanor
Strategic planner
Microsoft Office, Excel, PowerPoint proficiency
Quick learner
Strong verbal communication
Issue resolution
Attention to detail
Attentive listener
Empathetic
Work Experience
Customer Loyalty Representative, 09/2016 - Current Protect My Car – Saint Petersburg, FL,
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Created new processes and systems for increasing customer service satisfaction.
Organized weekly sales reports for the sales department to track product success.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Cross-trained and provided back-up for other customer service representatives when needed.
Guaranteed positive customer experiences and resolved all customer complaints.
Customer Service Cashier, 07/2014 - 04/2016 Kroger – Grafton, WI,
Worked with customer service to resolve issues.
Updated register logs.
Operated cash register with proficiency.
Provided professional and courteous service at all times.
Worked overtime shifts during busy periods.
Organized register supplies.
Cleaned and straightened work area.
Sandwich Artist/ Cashier, 05/2012 - 2014 Subway – City, STATE,
Checked the quantity and quality of received products
Cleaned and prepared various foods for cooking or serving
Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.
Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
Prepared food items such as sandwiches, salads, soups, and beverages
Washed, peeled, cut, and seeded fruits and vegetables
Education and Training
High School Diploma: , Expected in 2012 - Imperial High School - Imperial, CA GPA: Status -
Associate of Science: , Expected in 2016 - Imperial Valley College - Imperial, CA GPA: Status -
Bachelor of Arts: Social Work, Expected in 2018 - Northern Arizona University - Yuma, AZ GPA: Status - Current GPA: 3.75
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