customer development manager resume example with 16+ years of experience
Merchandised consumer electronics on print vehicles for websites such as Amazon, Buy.com. Sears and Walmart using OPW software.
Built features, specifications, marketing copy, images for products via excel files and on internal OPW website.
Communicated with management and vendors, buyers, graphic artists regarding the product marketing of flyers, catalogs and E-Commerce merchandising.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic Customer Development manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Marketing and E-Commerce with motivated to learn, grow and excel into position with creativity and collaboration.
- Strong Communication
- Meeting Sales Goals
- Computer Proficiency and Microsoft Office
- Excellent Written and Verbal Communication
- Merchandising and Display
- Sales and Promotions
- Building Customer Relationships and Loyalty
- Team Leadership
- Creative Thinking
- Verbal and Written Communication
- New Business Development
- Sales presentations
- Strategic planning
- Solution selling
- Achieved number one ranking nationally by exceeding all year to date KPI targets with accuracy and efficiency.
- Supervised team of 12 team members.
- Collaborated with team of 12 in the development of skills and training.
- Covered multiple territories and worked with under performing team members to improve their skills and execution.
Dallas, TX, 05/2015 - Current
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Increased sales by 200% through effectively training employees, closely monitoring regional and local markets and managing inventories.
- Trained 20 new sales representatives on sales strategies and processes to reduce process gaps.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Top ranked rep in nation for 6 years and counting.
Rochester, NY, 01/2005 - 04/2015
- Over 20 years of sales, marketing and merchandising in corporate and retail business.
- Assisted in driving sales through targeted product presentation and merchandising.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Provided strong service to customers, increasing customer loyalty 200%.
- Recruited and trained team members, as well as supported other departments with mentorship.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Submitted reports to senior management to aid in business decision-making and planning.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
City, STATE, 10/2004 - 12/2011
- Educated and engaged customers through product demonstrations via video software.
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Maintained working knowledge of company products, services and promotions with over 20 years of work experience.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Collaborated with marketing and management to achieve sales targets and training.
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Resume Overview
School Attended
- Arizona State University
Job Titles Held:
- Customer Development Manager
- Retail Sales Team Lead
- Print/E-Commerce Specialist
Degrees
- Bachelor of Science
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