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Customer Contact Representative Resume Example

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CUSTOMER CONTACT REPRESENTATIVE
Professional Summary

Focused customer relations professional skilled in lead generation, and customer relationship development. Accomplished in providing unsurpassed support to demanding customers. Offering a passion for improving service delivery, enhancing knowledge and exceeding expectations.

Skills
  • Client relations
  • Microsoft Word, PowerPoint, and Excel use
  • Complaint resolution
  • Service standard compliance
  • Creative problem solving
  • Good listening skills
  • Professional telephone demeanor
  • Administrative support
  • Recordkeeping strengths
  • Staff education and training
  • Multi-line phone talent
Work History
Customer Contact Representative, 11/2020 to Current
All Web Leads Inc. – San Antonio, TX
  • Verified customer data through phone calls and emails.
  • Collaborated with other callers and representatives to complete tasks.
  • Made follow-up phone calls to customers about general issues.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Family Nanny, 09/2019 to Current
Self Employed – San Antonio, TX
  • Coordinated different types of activities to enhance physical and intellectual development.
  • Offered positive and nurturing environments to support child social and emotional growth.
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
  • Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
Assistant Teacher, 07/2014 to 04/2019
Prek4SA – San Antonio, TX
  • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Supported student learning objectives through personalized and small group assistance.
  • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
  • Supported instructor with test administration, curriculum development and assignment grading.
  • Supervised children at parks and on field trips for hands-on lessons about nature and physical environment.
  • Monitored 20 students on field trips by overseeing various tasks, including roll call, meal count, and kept youths safe in public settings.
  • Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.
  • Eliminated learning gaps and effectively instructed students on multiple subjects using wide variety of teaching aids and motivational strategies.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Oversaw groups of up to 20 students at school and off-site locations, maintaining optimal safety and security.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
  • Participated in professional development opportunities and attended in-services and seminars.
  • Assisted teachers with supervision and care of group of 20 children.
Education
General Psychology Capella University - Minneapolis, MN
Associate In Elementary Education : 04/2012
University Of Phoenix - Tempe, AZ
Diploma Hyde Park Career Academy - Chicago, IL
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Resume Overview

Companies Worked For:

  • All Web Leads Inc.
  • Self Employed
  • Prek4SA

School Attended

  • Capella University
  • University Of Phoenix
  • Hyde Park Career Academy

Job Titles Held:

  • Customer Contact Representative
  • Family Nanny
  • Assistant Teacher

Degrees

  • General Psychology
    Associate In Elementary Education : 04/2012
    Diploma

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