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Customer Care Specialist/BDC Resume Example

Resume Score: 80%

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CUSTOMER CARE SPECIALIST/BDC
Work History
Customer Care Specialist/BDC 09/2013 to Current
 Mercedes Benz of Seattle – Seattle, WA




Premier Express Service Adviser 06/2015 to 02/2016
 Mercedes Benz of Seattle – Seattle, WA
  • Ascertained automotive problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, checking vehicle maintenance records, examining service schedules.
  • Maintained customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, arranging temporary transportation.
  • Verified warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
  • Developed estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
  • Prepared repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, entering repair order into service database system.
  • Maintained automotive records by recording problems and corrective actions planned
  • Maintained customer satisfaction by following up after service via telephone and email 
ElderCare Resource Coordinator 02/2012 to 08/2013
 A Place for Mom – Seattle, WA
  • Answered a constant flow of customer calls inquiring about senior living and care,
  • Assisted Eldercare advisers from around the United States with follow up calls to clients who are potential movers, and calls to clients who have already moved in.
Member Services Representative 07/2009 to 09/2010
 AAA Corporate – Bellevue, WA
  • Handled, resolved and processed all membership inquiries through first call resolution including billing, renewal, upgrades, payments, information changes, duplicate cards, and processing payments.  
  • Sold new memberships, upgrades whenever possible to increase base growth.
  • Assisted members through consultation giving verbal and written email information including but not limited to – directions, attractions, hotels, State parks, other areas of interest, weather conditions, road closures, member information, show your card and save program. 
  • Received and processed Emergency Road Service calls as needed and during disaster situations. 
Education
High School Diploma: 2003 Rainier Beach High school - Seattle, WA
Skills
  • Communication Skills
  • Interpersonal Skills
  • Excellent Customer service 
  • Problem-solving Skills
  • Understanding of automotive technology
  • Reynolds and Reynolds software knowledge
Summary
To obtain the position of a Service Advisor at Toyota of Renton, where I can apply my excellent communication skills, six plus years of customer service experience, four of those years have been in an automotive dealership's service department, and be able to deliver exceptional service.
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Resume Overview

Companies Worked For:

  • Mercedes Benz of Seattle
  • A Place for Mom
  • AAA Corporate

School Attended

  • Rainier Beach High school

Job Titles Held:

  • Customer Care Specialist/BDC
  • Premier Express Service Adviser
  • ElderCare Resource Coordinator
  • Member Services Representative

Degrees

  • High School Diploma : 2003

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