Seasoned Customer Service Professional offering 7 years of customer care experience across a variety of industries with proven communication and conflict mediation skills. Successful at defusing upset, concerned customers with calm and level-headed approaches. Team-oriented, resourceful and adaptable to changing demands. Experienced in maintaining privacy of confidential and sensitive information.
As a Customer Care Specialist at Experian, I assess customer account information to determine current issues and potential solutions regarding enrollment and credit reporting. I interact with customers to provide and process information in response to inquiries, concerns and requests about services and products, as well as provide detailed information regarding the customer's options to ensure the customer can make the best decision in their given situation. I consistently deliver fast, friendly and knowledgeable service for routine questions and service complaints. I effectively de-escalate customer issues with proven conflict mediation and problem-solving abilities. For every call, I document conversations with customers to track requests, problems and solutions.
As a pharmacy associate at Texas Star Pharmacy, I processed cash register transactions efficiently, provided filled prescriptions to patients, and coordinated consults with our pharmacist on duty. In addition, I managed over-the-counter inventory, rotated stock, removed expired or damaged drug products, and worked hard to maintain clean and organized pharmacy shelving and work areas. As a component of stocking, I organized the compression garment section in store, cultivating a sensible selection of compression wear for our customers. In our home medical department, I assisted patients with sizing and selection of home medical equipment, including but not limited to Jobst compression garments, braces, boots, podiatry care, wound care, and TENS units. Overall, I increased sales and customer satisfaction by helping customers with pharmacy services, general store questions, and locating products on the shelf.
As a clerk at Dougherty's, I checked on the status of patient prescriptions, provided exceptional customer service by helping customers find what they need, and rang up their purchases at the register efficiently. Through this position, I regularly assisted the home medical equipment department which has given me valuable experience assisting customers with a wide variety of needs, including fitting customers for compression garments and orthopedic supplies. I occasionally provided support in the health and wellness department, in which I gained a substantial amount of knowledge about supplements, homeopathic medicines, and essential oils.
As a Madewell sales associate, I assisted customers with finding the right size and style of clothing for them and their preferences. I also operated the register, fulfilled online, in-store pickup, and phone orders, as well as answered incoming telephone calls to provide information about products, store hours, policies, and promotions. Aside from my customer service duties, I was also the product knowledge representative for my peers, so I kept up to date with new product rolling out to our store and online so that I was able to relay that information to my coworkers as well as customers. In addition, I restocked product, organized and cleaned the store and back stock area, performed floor moves, and took inventory. Among the group of five women I was hired with, I had the highest amount of sales for 2018.
Upon completion of a DONA-approved training through the Academy of Certified Birth Educators, I earned the title of Labor Support Professional. I am trained in supporting birthing persons emotionally, mentally, and physically through labor, and am currently working towards the title of Certified Doula and Birth Educator. I also received certifications in the use of a TENS unit during labor as well as breastfeeding assistance.
Graduated with honors, participated in honors-level choir and theatre. 3.7 GPA, AP classes.
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