My objective is to obtain a position within the Department of Water Resources that will allow me to apply my skills and knowledge along with any training, to effectively fulfill and surpass all job requirements. A quick learner that has become an efficient team member with a full understanding of the underwriting processes and needs of the department and the whole company. Well-versed in using Excel, Tableau, SharePoint and different software to create and update tracking spreadsheets based on the companies needs. I have a broad industry experience from working along side departments such as IT, Accounting, Legal and Human Resources. Self managed liaison with solid experience managing all levels of large-scale projects including: contracts, budgeting, signage, administration and company trips/parties. This experience has allowed me to become proficient at multi tasking, prioritizing work flow and working under pressure. I am a self motivated, responsible, and an accountable employee that portrays quality, respect and value through my work.
While at Progressive I strive to stay efficient in coordinating timely responses to online customer communication and researched complex issues, preserve revenue streams by utilizing strong communication and negotiation skills, and of course maintain customer satisfaction. Within this position, I update customer accounts and system databases with the latest details to support accuracy and efficiency in future interactions by evaluating customer information by exploring issues, developing potential solutions and maintain high-quality service. I can defused customer concerns and discrepancies with exceptional conflict and problem resolution skills. Working with Progressive, I have obtained skills that have given me the ability to achieve and consistently exceeded revenue quota through product and service promotion during routine calls and deliver superior client services, fostering strong rapport, retention, and satisfaction. Since being hired I have been promoted once and have gained three pay raises by proving myself to be a hard and dedicated employee all while working from home, being self-managed and owning my development. I have been promoted and have gained three pay raises.
I started at Welk Resorts as an Administrative Assistant performing duties such as scheduling, payroll, recruiting and appointment scheduling. I was then promoted to Logistic Coordinator of the Sacramento Department. This position allowed me to build a rapport with different event partners throughout the Northern California region as well as Reno. I was in contact with these partners and event contacts on a weekly bases via phone and email collaborating to design the best fitting contract for both parties. While doing so, I also worked closely with our legal, accounting, HR and insurance departments, for event purposes as well as employee needs within the department. As a Logistics Coordinator I was responsible for scheduling, payroll, interview scheduling as well as event searching, event contracts, report pulling, event signage, partner gifting and processing our new hires as well as our terminated employees.
While working at Whole Foods I managed inventory, including organizing food and products by date and maintaining adequate supplies. I maintained high levels of efficiency, maximized productivity and safety in a fast-paced work environment by keeping my work area clean and organized before, during and after shifts. Each day I prepared menu orders for customers, ensuring quality and visual presentation and promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements. Participated in educational opportunities to increase product knowledge, and was allowed to create new menu items based on my history and knowledge of customers. I also assisted in design and execution of promotional in-store displays, as well as, offered product samples to customers, generating additional sales through taste-testing. I was also given the seasonal point person role for Holiday Boxes during 2015. In this role I picked and managed a 3 person team and took inventory, processed orders, evenly weighed out food, as well as completed and distributed over 800 holiday meals to customized orders promptly.
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