Highly enthusiastic customer service professional with 1 year client interface experience in Canada and India.
Personable and responsible in customer service. Good team player with positive attitude.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Energetic, outgoing and driven to reach company goals.
Strong organizational skills
Active listening skills
Energetic work attitude
Customer service expert
Adaptive team player
Positive and cheerful
Excellent communication skills
Worked with company systems and diligently completed all assigned tasks.
Researched, calmed and rapidly resolved client conflict.
Interviewed clients via market research surveys to identify product issues and customer needs.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Customer care officer11/2004 to 02/2005Genisys softwareBangalore, KarnatakaProvided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.
Customer care representative04/2003 to 12/2003Manpower services limitedCalgary, Alberta
Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Developed effective relationships with all call center departments through clear communication.
Education and Training
Bachelor of Science: Dental science2000Baba Farid University of health ScienceFaridkot, Punjab, India
High School Diploma: science1995Tagore public schoolLudhiana, Punjab, India