Accomplished Customer Service Representative with 2 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management. Punctual retail sales professional focused on exceeding expectations and building customer loyalty.
Creative problem solver
Exceptional communication skills
Proficient in cash management
Strategic sales knowledge
Skilled in call center operations
Active listening skills
POS systems knowledge
Skilled problem solver
Motivated team player
Customer Care Consultant, 08/2016 to Current PNC – Whitehall, Ohio
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Met or exceeded service and quality standards every review period.
Addressed and resolved customer product complaints empathetically and professionally.
Effectively managed a high-volume of inbound and outbound customer calls.
Acted professionally and patiently when addressing negative customer feedback.
Referred unresolved customer grievances to designated departments for further investigation.
Identified chronic customer issues by creating and maintaining customer complaint log.
Defused volatile customer situations calmly and courteously.
Customer Service Representative, 03/2016 Gordon Food Service – Reynoldsburg, OH
Welcomed customers into the store and helped them locate items.
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Assistant Manager, 02/2014 to 01/2016 Family Dollar – Columbus, OH
Greeted customers entering the store to ascertain what each customer wanted or needed.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Solved unresolved customer issues.
Identified individual development needs with appropriate training.
Managed work flow to exceed quality service goals.
Maintained cleanliness and presentation of stock room and production floor.
Built long-term customer relationships and advised customers on purchases and promotions.