customer care associate resume example with 8 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Customer service excellence
  • Customer service
  • High-energy attitude
  • Inbound and outbound calling
  • Cross-functional collaboration
  • Data evaluation
  • Customer relations
  • Call center experience
11/2019 to Current Customer Care Associate Francisan Health | Michigan City, IN,
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Kept customer and system account information accurate and current to support timely resolutions for all concerns.
  • Maximized revenue by proactively building and managing key customer relationships.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Processed customer account changes.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Maintained [Number]% satisfaction rating with customers by providing exceptional service and support.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
09/2017 to 05/2019 Medical Assistant Southeast Alaska Regional Health Consortium | Gustavus, AK,
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Sterilized medical equipment after each procedure.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Followed all principles of asepsis and infection control.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Furnished necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Assessed, documented and monitored vital signs for more than [Number] patients per day.
  • Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
04/2015 to 01/2017 Store Manager Comoto | Lynnwood, WA,
  • Increased profits [Number]% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Wrote order supply requests to replenish merchandise and submitted to Manger for sign-off.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Enforced adherence to policies, standards and security protocols.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
06/2010 to 07/2013 Dental Assistant Mhm Services, Inc. | San Luis, AZ,
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed [Type], [Type] and Insturments materials to support dentists during procedures.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Positioned patients for treatment by making chair adjustments, [Action] and [Action] and prepared necessary equipment for procedures.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, cement and laser.
  • Entered patient data into dental records system using Dental and observed all confidentiality rules to maintain patient privacy.
Education and Training
Expected in 05/2001 to to High School Diploma | Western Heights High School, Oklahoma City, OK GPA:
Expected in to to | OCCC, Oklahoma City, OK, GPA:
Expected in 05/2010 to to DA Dental Assistant | ATI CAREER TRAINING CENTER- OKLAHOMA CITY, OK, OKLAHOMA CITY, OK, GPA:

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Resume Overview

School Attended

  • Western Heights High School
  • OCCC

Job Titles Held:

  • Customer Care Associate
  • Medical Assistant
  • Store Manager
  • Dental Assistant


  • High School Diploma
  • Some College (No Degree)
  • DA Dental Assistant

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