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customer care agent Resume Example

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CUSTOMER CARE AGENT
Professional Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I have many years of experience in sales , trouble shooting , data entry and customer service .
Work Experience
customer care agent12/2015 to 07/2016ConcentrixGreenville, SC
  • Provided accurate and appropriate information in response to customer inquiries.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Complete forms in accordance with company procedures.
  • Maintain or examine the records of government agencies.
  • Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.
  • Collect payments for subscriptions Start new subscriptions.
Take Out Manager 08/2013 to 04/2015Chipotle Mexican GrillGreenville, SC
  • Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
  • Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Season and cook food according to recipes or personal judgment and experience.
  • Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
  • Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption.
  • Keep records and accounts.
  • Coordinate and supervise work of kitchen staff.
  • Cleaned and prepared various foods for cooking or serving
  • Managed kitchen operations for high grossing, fast-paced fair concession kitchen.


Fincial Aid Assitant 08/2011 to 10/2012PerceptisGreenville, SC
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Customer Service Representatives.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Assisted with FASA for college students.
  • Accepted payments from college students.
Customer Care Agent 12/2009 to 06/2011SamsungGreenville, SC
Provided accurate and appropriate information in response to customer inquiries.
Technical support for home TV
Place orders & cancel orders
Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Education and Training
High School DiplomaJun 2009Southside High SchoolGreenville, SC
Skills

Salesforce

QuickBooks

CSG
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Resume Overview

Companies Worked For:

  • Concentrix
  • Chipotle Mexican Grill
  • Perceptis
  • Samsung

School Attended

  • Southside High School

Job Titles Held:

  • customer care agent
  • Take Out Manager
  • Fincial Aid Assitant
  • Customer Care Agent

Degrees

  • High School Diploma Jun 2009

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