customer care resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 9XXX5 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview
Dedicated and focused assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Currently, I provide marketing and administrative assistance for our family owned furniture business. 
Previously, I have over ten years experience of technical writing and editing in the environmental industry. I have attended weekly meetings to report workshop status, formatted speaker's notes and created Power Point presentations. Additionally, I have trained new team members on lessons learned issues and coordinated workshop events.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Microsoft Office proficiency
  • Business writing
  • Proofreading
Developed and implemented company’s first employee manual outlining all proper business procedures and office policies.
Work Experience
Customer Care, 03/2013 - Current
Cargotec Solutions Inver Grove Heights, MN, Contact local merchants, consignment dealers and furniture restorers to build bridges between their needs and our woodshop furniture and repair business.  I locate Pinterest ideas for design trends and also update our Rustic Barn Wood furniture board and Facebook page.
Care Giver, 08/2008 - 03/2016
The Mentor Network Milwaukee, WI, Provided assistance for my aging parents, such as scheduling and transporting to appointments and tracked medications.
Technical Writer/ Meeting Support, 08/2000 - 08/2004
Science Applications International Corporation (SAIC) City, STATE, Planned meetings and prepared conference rooms. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Wrote technical reports and proofread all print and electronic content for correct grammar and format. 
Educational Background
Bachelor of Arts: Environmental Science/Writing, Expected in 1997
University of Maryland Baltimore County - Baltimore, MD
Status -

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Resume Overview

School Attended

  • University of Maryland Baltimore County

Job Titles Held:

  • Customer Care
  • Care Giver
  • Technical Writer/ Meeting Support


  • Bachelor of Arts

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