As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking a position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience.
PSE&GSeptember 2013 to CurrentCustomer Assistance Representative/Bookkeeper Newark, NJ
Answer customer inquiries on meter reading matters and account balance information. Accept applications from customers for electric and gas service or its discontinuance. Receive requests for work required for the proper maintenance of service, appliances meters etc., and explain Company procedures and, where possible, quote probable costs.
Generate emergency service orders such as gas leak, wire down, no power, etc.
Assist in work of other departments, as required and assigned.
Balances subsidiary accounts by reconciling entries.
Maintains subsidiary accounts by verifying, allocating, and posting transactions.
Twentieth Century Fox Film Corporation - Judge Alex ProdFebruary 2013 to July 2014Seasonal
Production Assistant/Case Researcher Burbank, CA
Responsible for visiting local courts to primarily obtain eviction and small claims cases.
Review of online civil court proceedings, conduct online searches for civil cases.
Determine the most appropriate database to use for each new case.
Using selected databases, locate legal claimants and provide current contact information.
Send initial legal claimant correspondence.
Provide quick turnaround on cases that have been assigned.
Conduct client specific research projects as necessary.
Intercruises Shoreside & Port ServicesOctober 2011 to May 2014Cruise Reservation /Guest Support Agent Bayonne, NJ
Disney, Royal Caribbean, Norwegian, Celebrity and Carnival Cruise Lines.
Effectively evaluate guest needs and identify products that best fit the guest's requests; providing sales quotes for these products on all Sales calls and correctly creating accurate reservations.
Servicing existing reservations according to guest requests and in accordance with existing business rules.
Escalating and delegating service calls to the appropriate support departments.
Responsible for working with other departments to assist guest in securing accurate information and finalizing their reservation.
Applying customer service standards in all guest interactions as defined by the business.
Responsible for correctly capturing pertinent information and payments during all interactions with guests.
Responsible for maintaining brand standards when handling guest inquiries.
Responsible for ensuring guest inquiries are consistently handled in an efficient manner within set call handling times.
H & R Block Tax ServicesDecember 2007 to April 2014Tax Preparer Jersey City, NJ
6+ years of diversified tax preparation (1040, 1065, and 1120) experience.
Prepare income tax return forms for individuals and small businesses: State and Federal level.
Review financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare return.
Interview client to obtain additional information on taxable income and deductible expenses and allowances.
Compute taxes owed, using computer and software technology which follow IRS regulation and tax tables.
Axa EquitableOctober 2006 to September 2010Client Services Representative Secaucus, NJ
Confer with customers by telephone or in person to provide information about products and services, update or cancel accounts, or obtain details of complaints.
Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Approximately 60-80 calls daily).
Recommend upgrade to policy and services.
Review billing methods and procedures in order to prevent future cancelations.
Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
Refer unresolved customer grievances to designated departments for further investigation.
General Glass InternationalAugust 2003 to August 2006Customer Service/ Data Entry Representative Secaucus, NJ
Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Hudson County Community College2013Associates of Liberal Arts (AA)
New Jersey City UniversityBachelor of Arts: Sociology