custome service auto care center resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Decision Making
  • Performance Evaluation and Monitoring
  • Sales Promotion
  • Team Leadership
  • Goal Setting
  • Business Leadership
  • Customer Service Management
  • Management Team Building
  • Quality Assurance
  • Multitasking and Prioritization
  • Money Handling
  • Verbal and Written Communication
  • Customer Relations
  • Strategic Planning
  • Direct Sales
  • Teamwork and Collaboration
  • Desktops, Laptops and Mobile Devices
  • Inventory Tracking and Management
  • Organizational Structuring
  • Sales Strategies
Custome Service/Auto Care Center, 11/2018 - 11/2022
Ollie's Bargain Outlet Sevierville, TN,
  • Assigned and scheduled work of auto service staff handling [10]+ vehicles per day.
  • Hired and trained team to maintain and repair any vehicles.
  • Implemented processes to improve customer satisfaction and retention.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.
Customer Service Associate, 02/2017 - 11/2018
Corecivic Atwood, TN,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Improved customer service wait times to mitigate complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Explained benefits, features and recommendations to maximize client retention.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
Correctional Officer, 10/2012 - 02/2017
Cnh Industrial Az, AZ,
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Supervised offender work assignments and evaluated performance for compliance with standard regulations.
  • Oversaw public areas and grounds to verify cleanliness and inmate safety.
  • Instructed inmates on work detail and oversaw work-site transportation.
Quality Assurance Specialist, 02/2003 - 08/2012
Nephron Pharmaceuticals Corporationn City, STATE,
  • Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
  • Prepared reports to communicate results of quality inspection activities to management.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Used quality monitoring data management systems to compile and track performance at team and individual levels.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
  • Determined training needs of staff and organized training interventions to achieve quality standards.
  • Coordinated and supported on-suite audits conducted by external providers.
  • Extracted and organized metrics to monitor results for internal quality reports.
  • Designed forms for documentation of testing procedures and results, identifying fields of measurement relevant to increasing production consistency.
  • Inspected and repaired products to meet project expectations.
  • Learned new testing methods through continued education and research.
  • Operated heavy machinery and equipment to move [Product or Service] throughout processing plant while facilitating plant maintenance and optimizing production.
  • Consulted with management and personnel to educate on QA standards.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
Education and Training
Certificate: CNA, Expected in 08/2008
Altamaha Technical College - Hazlehurst, GA,
Status -

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Resume Overview

School Attended

  • Altamaha Technical College

Job Titles Held:

  • Custome Service/Auto Care Center
  • Customer Service Associate
  • Correctional Officer
  • Quality Assurance Specialist


  • Certificate

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