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Very open-minded individual who's willing to learn new experiences. Fun spirit.History of effectively overseeing safety and daily operations of custodial teams. Familiar with warehouse business practices and standards. Diligent and resourceful leader adept at complex problem-solving and conflict management.
Detail-oriented custodial supervisor with 4 years of experience. Known for long-lasting work and best-in-class customer service. Proven history of reliability and dynamic leadership.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
History of effectively overseeing safety and daily operations of custodial teams. Familiar with office business practices and standards. Diligent and resourceful leader adept at complex problem-solving and conflict management.
Knowledgeable about handling hazardous materials, cleaning building areas and maintaining equipment. Experienced in management areas such as records administration, team meetings and working well with the public. Conversational skills in English.
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- Helped team members use supplies efficiently to achieve department objectives and reduce waste.
- Wrote and filled reports for all accidents and injuries.
- Interviewed and chose best candidates for each role.
- Assigned specific tasks to individual team members and evaluated performance.
- Reviewed contracts and project requirements to determine service, equipment and personnel needs.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Computed guest billings and posted charges to room accounts.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Set guest and group reservations and processed check-ins and check-outs.
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Managed all front desk operations for busy high-volume hotel.
- Solved minor customer issues and escalated major problems immediately to [Job Title].
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Signed for packages, recorded all deliveries and distributed to inter-company personnel.
- Monitored reservations to track incoming parties and special events.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Ran daily reports to assess performance and make proactive adjustments.
- Cross-trained in every store role to maximize operational knowledge.
- Oversaw schedules, accepted time off requests and found coverage for shifts.
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
- Managed and mentored [Number] staff members.
- Trained and supervised staff members.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Mentored and supported new employees to maximize team performance.
- Documented receipts, employee hours and inventory movements.
- Reviewed employee performance every 6 months and delivered constructive feedback to improve weaknesses.
I.C. Norcom High School - Portsmouth, VA
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School Attended
- I.C. Norcom High School
Job Titles Held:
- Custodial Supervisor
- Front Desk Receptionist
- Shift Manager
Degrees
- GED
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