current owner resume example with 17+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Highly proactive manager with nine years of experience in team-leadership within the restaurant and hospitality industries. Background includes sales, management,and front and back-of-the-house operations.
Highlights
Exceptional customer service
Bilingual in Spanish
Reliable
Currency and coin counter
Excellent communication skills
Education
Foothill Community College Los Altos Hills, CAExpected in ā āAssociate of Arts:Business Administration - GPA:
Accomplishments
Service-oriented
Passion for customer satisfaction
Inventory control and record keeping
Staff scheduling
Natural leader
Strong work ethic Point of Sale (POS) system operation
Conflict resolution techniques
Results-oriented
Business operations expertise
Trained in performance and wage reviews
Marketing and advertising
Experience
Saga Education - Current Owner Chelsea, MA, 07/2009 - Current
Carefully interviewed, selected, trained and supervised staff.
Interacted positively with customers while promoting restaurant facilities and services.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Correctly calculated inventory and ordered appropriate supplies.
Actively participated in ongoing customer service programs to build sales.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Conducted timely performance evaluations for all front of house staff.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Promoted the business through participation in and sponsorship of community events.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Reduced labor costs by 20 percent while maintaining excellent service and profit levels.
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