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curbside lead resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Gas station/Auto Repair/Convenience Store General Manager of 10 years. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Hardworking and reliable with a background in the business day to day books, daily banking, operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Skills
  • Cross-functional team management
  • Cost analysis and savings
  • Performance improvements
  • Proficient daily book keeping using Amcom PACE 2000
  • Coin counting
  • 10 years cash handling experience
  • Returns and exchanges
  • Security monitoring
  • Liquor regulations and compliance
  • Credit and cash deposits
  • Issue resolution
  • Training and mentoring
  • Cash register operation
  • Bank deposits
  • Merchandise restocking
  • Cash drawer balancing
  • Lottery
  • Inventory control
Experience
Curbside Lead, 10/2021 - Current
Giant Eagle Freedom, PA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Rotated through series of different stations based on team needs.
  • Offered constructive criticism regarding quality assurance on team phone calls.
  • Performed various troubleshooting tasks to address customer complaints
  • Promoted to leadership position after one week of hire date due to recognition of strong work ethic and provided exceptional customer service and caught on very quickly to the daily operations.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh for curbside orders.
  • Maintained positive relationships with grocery store personnel by being consistently professional and efficient in the day to day demands.
  • Shopped for multiple customer orders at a time up to 6 curbside orders efficiently, while verifying replacement items, selected freshest fruit, produce and meat and exported orders in a quick timely manner for customer satisfaction and company policy.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Chose top-quality items to fulfill over 80 daily customer curbside orders a day with a team of 6 shoppers.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly more business for curbside orders.
Cashier , 09/2020 - 12/2020
Fellowship Senior Living Basking Ridge, NJ,
  • Processed cash and credit payments for gasoline, food and other merchandise.
  • Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
  • Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
  • Counted cash in sales stations at shift beginning and verified enough cash to make change for customers.
  • Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
  • Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
  • Packaged and stored food products appropriately for proper handling and preservation.
  • Monitored and recorded temperatures of food, storage and service areas to maintain established, regulatory guidelines.
  • Worked in fast-paced, ever-changing environment.
General Manager, 08/2004 - 07/2014
Northwest By Southern Hospitality Wenatchee, WA,
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
  • Tracked monthly sales to generate reports for business development planning.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Trained, managed and motivated employees to promote professional skill development.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Trained over 20 employees on business principles, best practices, protocol and system usage.
  • Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of accounts and readiness for new month.
Education and Training
Associate of Applied Science: Accounting, Expected in 05/2016
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Cuyahoga Community College - Cleveland, OH
GPA:
Status -

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Resume Overview

School Attended

  • Cuyahoga Community College

Job Titles Held:

  • Curbside Lead
  • Cashier
  • General Manager

Degrees

  • Associate of Applied Science

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