Knowledge of a higher education field in CUNY
*Strong interpersonal and communication skills: verbal and written
*Experience working with diverse students
*Ability to cultivate partnerships and rapport with students and other departments
*Knowledge and practice of the best customer service practices
Microsoft Word, Word Perfect, Outlook, Excel, Internet Research, and Power Point.
Increased office organization by developing more efficient filing system and customer database protocols.
Queensborough Community College, CUNYBayside, NYCUNY Office Assistant Level 3/ Counseling Center
Performs clerical and daily office operations at the Counseling Center; provides receptionist services; sets up appointments; keeps
calendars; refers students, faculty, other CUNY employees and general
public to proper areas or persons.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Serves as the administrative assistant to the director of counseling.
First point of contact between students who are in crisis and counselors.
Managed the day-to-day calendar for the company's senior director.
Prepares class schedules; reserves rooms and equipment, and communicates assignments.
Assists in registration activities processes drop/add and over tally requests for the ST 100 course registration.
Process and keep separate confidential records for student mental health appeals.
Prepares routine reports; Maintains departmental records; keeps separate confidential records.
Supervises, trains, and evaluates full-time and part-time employees.
Interviews and recommends full and part-time office support staff, including College Assistants and CUNY Office Assistants.
Completes Time & Leave calculations for all office employees and keeps up-to-date records.
Provides information regarding College, Department, and University regulations.
Assists in monitoring budgets and expenditures.
Coach IncStock Associate/ Customer Service Representative
Responsible for all mailings and shipments via UPS, FedEx and DHL.
Generated repeat business through successful client follow-up.
Build customer relationships by providing prompt and exceptional sales and after sales service.
Responsible for customer service duties including answering customer queries, problem solving and providing detailed information on new products.
Maintained efficient and accurate stockroom and paperwork operations.
Received and verified deliveries.
Arranged the stockroom in a manner that made finding inventory easy and maximizing the utility of the available space.
Managed merchandise in accordance with inventory control processes.
Prepared merchandise for shipping to customers.
Check merchandise and supply deliveries for accuracy, verifying that quantities received match bills of lading, purchase orders, and other documents.
New York City Insurance Rating BoardUnderwriter
Analyze each Workers Compensation policy submitted to ensure policies are written correctly.
Review policies for correct experience or merit ratings, correct job classifications, attachment of mandatory W.C. endorsements, and use of correct carrier rate deviation.
Prepare and remit correspondences to insurance carriers and execute follow- ups.
Respond to carriers, agents, brokers, attorneys and other interested parties concerning manual rules, rates,
classification codes and other elements that affect premiums.
Review ownership changes of individual entities to determine whether or not entities may be combined for experience rating purposes.
Gap IncNew York, NYStock Supervisor
Managed a staff of 25.
Assisted in overlooking the store operations on a daily basis including staff supervision.
Responsible for recruitment and implementation of customer service programs.
Manage and plan the day to day activities of the sales floor.
Perform all operational functions for the store including handling of bank deposits, scheduling, hiring, training, ordering of supplies and all needed materials, opening/ closing procedures and meeting sales and payroll goals.
City College of New YorkBachelor of Arts
LaGuardia Community CollegeAssociate: ArtsArts
Personal and business references available upon request
administrative, budgets, C, clerical, closing, Counseling, client, customer service, hiring, insurance, inventory, inventory control, director, materials, mental health, Excel, Office, Outlook, Power Point, Microsoft Word, Internet Research, payroll, policies, problem solving, processes, receptionist, recruitment, sales, scheduling, shipping, staff supervision, Word Perfect, written