Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

A dynamic Human Resources professional with extensive business acumen and nine years of progressive experience building mutually beneficial business partnerships, leading highly effective teams, and delivering innovative strategies to promote accountability and awareness around diversity and inclusion, drive employee engagement, skillfully recruit and hire talent, and lead organizational change.

  • Diversity and Inclusion
  • Talent acquisition
  • Exceptional relationship management skills
  • Extensive people leadership experience
  • Project management
  • Cross-functional and cross-site team management
  • Employment law knowledge
  • Staffing and resource planning
  • Policy creation and ownership
  • Recognition program knowledge
  • Strategic thought leader and team player
  • Certified Human Resources Professional

Diversity and Inclusion:

  • Designed and developed a comprehensive diversity and inclusion strategy that resulted in a more integrated and cohesive approach to ensuring an inclusive and highly engaged environment that addresses the needs of talent acquisition and talent management.
  • Created and implemented broad diversity and inclusion strategies for businesses as large as 2,000 employees. Strategies included cultural awareness campaigns and competency initiatives, employee and leadership training, and partnerships corporate employee resource group programs.
  • Integrated diversity and inclusion best practices throughout the workforce strategy and talent acquisition processes for multiple divisions.

Employee Engagement and Organizational Change:

  • Launched a corporate-wide workplace flexibility initiative which led to a greater than 10% increase of employee's positive perceptions of the Company's work/life balance offerings. This rating exceeds those of the Fortune 100 Best Place to Work companies.
  • Led the project management and implementation of a high priority corporate initiative in partnership with 60 senior business leaders to drive the company's organizational change and employee engagement efforts.
  • Delivered 4 foundational position papers on topics including workplace flexibility, compensation, and experienced employee engagement to initiate the strategy creation for the aforementioned project.
  • Facilitated the successful completion and submission of regionally and nationally recognized accolades including the Human Rights Campaign's Corporate Equality Index for which the Company achieved a 95% rating in the first year's submission.

Talent Acquisition and Strategic Resource Management:

  • Implemented a talent acquisition strategy to accommodate the business goal of 30% headcount growth with new, specialized functions.
  • Instituted and managed a staffing model which predicted seasonal hiring demands for the US-based client contact center and optimized resources to achieve a 90% service level.
  • Established a talent selection process for hiring managers to uncover and counteract hidden biases to properly identify talent resulting in a more diverse candidate pool.

People Leadership and General Management:

  • Managed multi-site and multi-functional teams of nonexempt and exempt management and non management employees for more than 7 years.
  • Led teams through large organizational change and ensured equitable job placement for staff after an internal workforce realignment.
  • Mediated complex business partner relationships to achieve desired outcomes for high-net worth clients.
  • Directed the high quality and timely service delivery of an operational business team.

Relationship Management:

  • Established a multi-division business partner committee to educate business partners on industry news, product developments, and potential issues effecting their client base which led to more timely, open communication among divisions and increased ease of doing business.
  • Delivered high-impact communications to clients including responses to sensitive account and business changes resulting in decreased external client complaints.
  • Rallied more than 50 hiring managers across 3 sites, regional recruiting teams, and senior business leaders to develop and take ownership of a rapid hiring effort which resulted in the successful launch of a new business implementation.
Culture, Diversity & Inclusion Manager, 01/2011 to Current
VanguardCity, STATE,
  • Drive the agenda forward to increase employee engagement and make the Company a best place to work.
  • Analyze internal and external workforce data and trends to recommend enhancements to the Company culture and working environment including workplace flexibility programs and practices.
  • Manage mid to large scale projects for cross-functional and multi-region working teams.
  • Consult with divisional leader and HR Business Partner to set the diversity and inclusion.
  • Led the successful completion and submission of regional and national employer accolades including the Human Rights' Campaign Corporate Equality Index resulting in a 95% rating in the first year.
  • Recommended enhancements to be made to benefits offerings for Paid Time Off, Leaves of Absence, and flexible scheduling policies to advance the sense of inclusion in the workplace.
  • Developed management and employee workplace flexibility guidelines including best practices and policies on working remotely, schedule flexibility, and compressed time.
Business Partner & External Communications Manager, 06/2009 to 01/2011
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  • Oversee the creation and maintenance of print literature and web content viewable to external clients.
  • Establish best practices to enhance relationships between Vanguard Brokerage Services and its business partners.
  • Relationship manager to internal clients to resolve elevated issues concerning brokerage products and service offerings.
Recruiting and On-boarding Manager, 09/2007 to 06/2009
, ,
  • Developed the strategy to attract, select, and hire crew members for the new self-clearing model which increased headcount by ~30%.
  • Led a multi-region team to direct the talent attraction and new employee onboarding strategy in all U.S.
  • locations.
  • Ensured the successful out placement of three team leaders and seamless transition of the business Talent Acquisition function to the Human Resources division.
Recruiting and On-boarding Supervisor, 07/2006 to 09/2007
, ,
  • Institutionalized and maintained a staffing model to forecast hiring needs for the retail client call center.
  • Implemented a recruiting and selection process for Brokerage Client Relationship Associates and coordinated efforts locally.
  • Implemented an efficient process to screen, select, and place all new Brokerage Client Relationship Associates to staff the client contact center.
  • Supervised and ensured a positive on-boarding experience for all new Brokerage Client Relationship Associates in Pennsylvania.
Brokerage Operations Supervisor, 07/2004 to 09/2005
, ,
  • Managed the New Accounts and Journals, Quality and Correspondence functions.
  • Coached and developed two teams or a total of 25 entry-level crew members.
  • Facilitated the performance management process for multiple crew members including one termination.
Accelerated Management Development Rotation Program, 07/2004 to 08/2005
, ,
  • Completed leadership training and gained exposure to various business areas across the organization including Institutional Participant Education, Human Resources Benefits, Retail Client Data and Process Excellence, and Retail Brokerage Services.
  • Led an analysis project to recommend the implementation strategy to in-source the Human Resources Benefits contact center resulting in the installment of "3-4BEN.".
  • Analyzed the feasibility of expanding Vanguard Institutional Division's strategy for the multilingual client market.
MBA: Human Capital Management, Expected in 2014
Saint Joseph's University - Philadelphia, PA
Bachelor of Arts: American Studies , Expected in 2004
The George Washington University - Washington, DC
Additional Information
  • Certified Professional in Human Resources (PHR)
  • Recognized for leadership excellence and corporate citizenship
  • Recognized for inclusive leadership
  • Formerly licensed with FINRA Series 6, 7, and 63
  • Lead and organization to mentor college students . . .
  • Author . . .

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School Attended

  • Saint Joseph's University
  • The George Washington University

Job Titles Held:

  • Culture, Diversity & Inclusion Manager
  • Business Partner & External Communications Manager
  • Recruiting and On-boarding Manager
  • Recruiting and On-boarding Supervisor
  • Brokerage Operations Supervisor
  • Accelerated Management Development Rotation Program


  • MBA
  • Bachelor of Arts

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