Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I am extremely hardworking and reliable with strong ability in leadership and problem solving. Offering confidence, a keen eye for compliance and a never give up attitude. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Building a brand on social media
  • Managing social media pages & providing customer service
  • Creating eye catching content to drive engagement
  • System installations
  • Maintenance and repair
  • Proficient in METRC
  • Quantitative skills
  • Experience in leadership
  • Planning
  • Organization
  • Working collaboratively
  • Troubleshooting
  • Team management
  • Problem resolution
  • Project planning
Experience
05/2019 to Current Cultivation Specialist/Processing Supervisor Lineage Logistics | Norfolk, VA,
  • Used multiple resources and tools for evaluating and presenting solutions.
  • Adhered to guidelines and enabled compatibility through analysis and troubleshooting.
  • Stayed up to date on latest market trends, standard practices and compliance requirements.
  • Oversaw daily functions to enhance business operations.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
  • Defined appropriate metrics and measurements to drive results.
  • Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
  • Supported management engagement in technical and administrative services, encompassing back-end workers, designers, planners and other personnel.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Managed daily and weekly KPIs to ensure targets are met and product is up to industry standard and above.
12/2014 to Current Owner/operator Bank Ozk | Benton, AR,
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Coordinated with webmaster to develop website and create online advertisements.
  • Set pricing structures according to market analytics and emerging trends.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
03/2011 to 11/2014 Fraud Analyst Bank Ozk | Buford, GA,
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Completed required investigations on referred files ahead of deadlines.
  • Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Provided court testimony for civil and criminal fraud cases and answered all questions truthfully.
  • Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
  • Identified fraud patterns and anomalies through analysis of large quantities of data.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Negotiated with responsible parties to arrange fraud recovery losses.
  • Improved operations by working with team members and customers to find workable solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Recognized by management for providing exceptional customer service.
01/2007 to 02/2011 Fraud Analyst Vodafone Australia | City, STATE,
  • Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Provided court testimony for civil and criminal fraud cases and answered all questions truthfully.
  • Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
  • Identified fraud patterns and anomalies through analysis of large quantities of data.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Negotiated with responsible parties to arrange fraud recovery losses.
  • Improved operations by working with team members and customers to find workable solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Recognized by management for providing exceptional customer service.
Education and Training
Expected in 07/2014 Graduate Certificate | Fraud And Financial Crimes Charles Sturt University , Sydney, NSW GPA:
Expected in 12/2006 High School Diploma | Toowoomba Christian College, Toowoomba, QLD GPA:
Expected in | Youth Work Studies TAFE QLD , Toowoomba, QLD GPA:

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Resume Overview

School Attended

  • Charles Sturt University
  • Toowoomba Christian College
  • TAFE QLD

Job Titles Held:

  • Cultivation Specialist/Processing Supervisor
  • Owner/operator
  • Fraud Analyst
  • Fraud Analyst

Degrees

  • Graduate Certificate
  • High School Diploma
  • Some College (No Degree)

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