Extraordinary leader and problem solver looking to transition from a successful career in the military to the food service industry. Calm under pressure with superior time management and conflict resolution skills.
Inventory control and record keeping
Dynamic, friendly hostess
Food service background
Strong work ethic
Point of Sale (POS) system operation
Passion for customer satisfaction
Conflict resolution techniques
Trained in performance and wage reviews
Culinary SpecialistUnited States Navy - Virginia08/2009 - 06/2013
Supervised 10 sales associates in performing daily duties.
Clearly and promptly maintain 100% accountability of items and materials with inventory values of 200 thousand or more.
Directly responsible for managing personnel in the cleaning and maintenance of over 200+ spaces.
Supervised 5 personnel in daily activities of facilities management, customer service and food preparation.
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Organized special events on a ship, including receptions, promotions and corporate luncheons.
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Led and directed team members on effective methods, operations and procedures.
High School Diploma: Aliceville High School - Aliceville, Al
Culinary Specialist Apprentice School - Chicago, Illinois
Actively participated in an ongoing customer service program to improve customer satisfaction.
Provided friendly and professional customer service in all situations.
Assisted customer in difficult situations, to best resolve problems in the most effective way, while displaying a helpful attitude.
Identify problems and present solution.
Provide customers with product information.
Communicated positively with store associates at all times, using clear verbal and written communication skills.